Application Support Analyst

  • 512640
  • Denton, Texas, United States
  • Staff
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Title: Application Support Analyst

Employee Classification: Application Support Analyst

Campus: University of North Texas

Division: UNT-Information Technology

SubDivision-Department: UNT-Enrollment Operations

Department: UNT-Enterprise Systems-167000

Job Location: Denton

Salary: based on experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
 
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
 
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
 

Department Summary

Enterprise Systems is under the Office of the Chief Information Officer and provides technical support for various business processes and application software systems utilized to support student administration. We manage security for systems such as EIS, Canvas, U.Achieve, and Perceptive Content student information. We also work with departments on campus for data needs and solutions for business process needs around student information and management.

Position Overview

This position on the Enterprise Systems team works with multiple IT teams and the university departments to develop, maintain, and enhance University applications. Responsible for gathering business requirements and the coordinating upgrade of, and on-going support for, software and applications. Interacts with the user community to gather and document business requirements and conduct process analysis.

Minimum Qualifications

Bachelor's degree in related field and three years of work experience in computing, information systems, or related field; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

1. Ability to analyze, organize and prioritize work while meeting multiple deadlines.
2. Ability to recognize, analyze, and solve a variety of problems.
3. Ability to identify problems, evaluate alternatives and implement effective solutions.
4. Ability to work successfully as a member of a team and independently with moderate supervision.
5. Skill in communicating effectively in writing and talking with others to convey information effectively and appropriately to meet the audience's needs.
6. Skill in creating, organizing and maintaining technical documentation in a variety of formats.
7. Skill in providing effective customer service through both written and oral communications. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
8. Knowledge of SQL, database structures, Peoplesoft, and related IT systems, and student record business processes.

Preferred Qualifications

Bachelor’s degree or three years of work experience in database structures, information systems, or related field; or any equivalent combination of education, training and experience.

Job Duties

  • Reviews, analyzes, and modifies systems including configuration, troubleshooting, training and testing to support software applications and associated business processes. 
  • Evaluates information technology needs and then architects new or modifies existing systems, and/or processes to meet the user needs. 
  • Creates technical specifications and documentation based on business requirements. 
  • Assists in testing, upgrades and installation of IT systems 
  • Works on multiple projects with competing deadlines requiring strong attention to detail. 
  • Develops and exports adhoc data requests for on campus departments and off campus public information requests. 
  • Serves as lead for development and management of electronic forms solutions.

Physical Requirements

  • Communicating with others to exchange information.

Environmental Hazards

  • No adverse environmental conditions expected.

Work Schedule

M-F 8am - 5pm. Hybrid

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.

 

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