Title: Crisis Intervention Case Manager

Employee Classification: Counselor

Campus: University of North Texas - Dallas

Division: DAL-Enrollment Mgmt & Student Aff

SubDivision-Department: DAL-Dean of Students

Department: DAL-Dean of Students-520000

Job Location: Dallas

Salary: Starting Salary $46,000 to $51,000, annually

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview

Department Summary

As a department within Student Affairs, the University of North Texas at Dallas Counseling & Wellness Center offers services to all enrolled students. The UNT Dallas Counseling & Wellness Center provides short-term individual counseling, group counseling, wellness programming, crisis intervention, and case management services. The UNT Dallas Counseling & Wellness Center offers an holistic approach to providing services to students, and is committed to creating a safe, welcoming, and confirming environment for all.

Position Overview

The University of North Texas at Dallas invites applications for the position of Counselor - Crisis Intervention and Case Management (Student Services Associate).

We are seeking a compassionate and skilled Crisis Intervention Specialist / Case Manager to provide immediate support and long-term case management for students in crisis. This role combines crisis response, resource coordination, and student advocacy to ensure student safety, stability, and success.

Minimum Qualifications

Master's degree in psychology, Counseling, Clinical or Educational Psychology, Social Work or related field. Must be licensed by the State of Texas as LPC, LPC ' Associate, LMFT, LMFT-Associate, LMSW, or equivalent; or have the ability to obtain appropriate licensure within twenty-four months of employment.

Knowledge, Skills and Abilities

* Respond promptly to student crises, providing assessment, intervention, and follow-up.
* Manage emergency funding requests, housing needs, and access to campus resources, including the Trailblazer Care Pantry and Clothing Closet.
* Develop individualized support plans and connect students to on-campus and community services.
* Maintain accurate records and documentation while adhering to confidentiality standards.
* Collaborate with counseling staff, faculty, and campus departments to address student needs holistically.
* Participate in professional development and campus initiatives related to mental health and crisis support.

Preferred Qualifications

* Experience in higher education or working with college students.
* Familiarity with trauma-informed care, mental health counseling, and suicide prevention.
* Experience in crisis intervention, case management, or student support services.
* Strong organizational, communication, and problem-solving skills.
* Knowledge of community resources, emergency housing, and financial assistance programs.
* Commitment to ethical practice, confidentiality, and cultural competence.

Required License/Registration/Certifications

Master’s degree in Social Work, Psychology, or related mental health field REQUIRED.

Must hold an active Texas license in one of the following areas or be eligible to obtain licensure within 24 months of employment in one of the following:

* Licensed Professional Counselor (LPC or LPC-A)
* Licensed Clinical Social Worker (LCSW or LMSW in clinical supervision)
* Licensed Marriage and Family Therapist (LMFT or LMFT-A)
* Licensed Psychological Associate (LPA)

Job Duties

• Provides timely and comprehensive case management for students experiencing varying levels of concern or crisis, including academic distress, financial hardship, mental health challenges, safety concerns, and social/family disruptions. Coordinates care plans, follows up regularly, and ensures continuity of support.
• Conducts assessments and triages student concerns to appropriate university and/or community resources. Facilitates referrals, warm hand-offs, and care coordination for students navigating complex systems.
• Serves as a core member of the UNT Dallas CARE Team and participates in Behavioral Intervention Team (BIT) meetings. Provides updates on cases, offers expertise in behavioral health, and collaborates on action plans for students of concern. 
• Supports and implements wellness outreach, prevention education, and early intervention efforts on campus, in collaboration with the Counseling & Wellness team. Co-develops training and awareness initiatives for students, staff, and faculty related to recognizing and responding to students in distress. 
• Maintains accurate, timely, and confidential documentation in accordance with departmental standards, FERPA, and other applicable laws and policies. Participates in data tracking and reporting related to case management trends. 
• Assists students in identifying and navigating both on-campus and off-campus support services. When appropriate, advocates on behalf of students to reduce barriers to care and increase access to needed resources. 
• Supports the Assistant Director of Counseling and Wellness with special projects, presentations, and department initiatives. May assist with supervision of interns or graduate assistants as needed.
• Participates in university committees, division-wide initiatives, professional development opportunities, and other duties as assigned. 

Physical Requirements

• Communicating with others to exchange information.
• Sedentary work that primarily involves sitting/standing.
• Repeating motions that may include the wrists, hands and/or fingers.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday- Friday (8:00 am – 5:00 pm), some evenings and Saturday availability required

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.