Title: Director, Student Success

Employee Classification: Director, Student Success

Campus: University of North Texas - Dallas

Division: DAL-Academic Aff & Stdnt Success

SubDivision-Department: DAL-Office of the Provost

Department: DAL-Student Success & Testing Svcs-513260

Job Location: Dallas

Salary: $74,325.00

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview

Department Summary

The Office of Student Success and Testing Services is dedicated to empowering students and the community we serve throughout their educational journey. We are committed to fostering the growth and success of both students and community members by providing resources that support educational and professional development.
Our goal is to cultivate a shared sense of responsibility among staff, students, and community members, working together to champion and enhance educational endeavors.

Position Overview

The Director of the Student Success Center and Testing Services oversees the student success coaching, the early alert program, and other specialized student programming in collaboration with other academic initiatives that promote student persistence and graduation. In addition, the Director guides the testing program to promote TSI college-readiness of new students and completion of college credit-by-exam, college and graduate school entrance exams, professional certification examination opportunities for students. Supervision includes professional staff, student paraprofessionals, and the TSI Liaison for campus. The Director of Student Success and Testing Services reports to the Assistant Provost in Academic Affairs.

Minimum Qualifications

Master's degree in counseling, business, or a related field, and three (3) years of direct academic counseling experience in Higher Education; or any equivalent combination of experience, education, and training.

Knowledge, Skills and Abilities

- Thorough knowledge of University policies and procedures (or ability to rapidly assimilate)
- Extensive knowledge of Texas rules and regulations, particularly regarding TSI administration
- Strong critical thinking, problem-solving, and presentation skills
- Depth of knowledge in academic advising, student service, and student development
- Excellent communication skills with diverse populations
- Ability to develop and maintain effective working relationships to promote collaboration
- Strong planning and decision-making capabilities

Preferred Qualifications

Master's degree in counseling, business, or a related field, and three years of direct academic counseling experience in higher education or any equivalent combination of experience , education, and training. Doctoral degree preferred.

Required License/Registration/Certifications

Job Duties

• Student Success Center Management Academic Coaching Program: Design and implement a comprehensive coaching model Oversee both professional staff and peer coaches. Ensure quality and consistency in coaching delivery.
• Early Alert System: Develop and manage a campus-wide early intervention system Identify at-risk students using data-driven approaches. Coordinate response strategies across departments.

• Direct Student Support: Provide personalized academic success coaching. Manage a limited caseload of students Demonstrate best practices in student support 
• Testing Services Management Testing Program Oversight: Direct a comprehensive testing program serving UNT Dallas students and the community Continuously evaluate and improve testing services. Ensure alignment with university goals and student needs.
• Security and Compliance: Establish and maintain strict security protocols for all testing operations. Oversee proper handling of test materials, scoring, and registration information. Ensure compliance with all relevant testing standards and regulations.
• Data Management and Collaboration: Facilitate efficient sharing of TSI and other test scores. Ensure data accessibility for academic advising and degree processing. Maintain data integrity and confidentiality 
• Departmental Leadership Staff Management: Recruit, train, and supervise professional staff and student paraprofessionals. Conduct regular performance evaluations. Provide ongoing professional development opportunities.
• Financial Management: Develop and manage department budgets. Implement data-driven budget allocation. Ensure fiscal responsibility and effectiveness.
• Reporting and Compliance: Prepare and submit comprehensive reports on student data and department activities. Ensure accuracy for state, national, and accreditation requirements. Support university effectiveness through detailed documentation. 

Physical Requirements

• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pounds.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8:00am-5:00pm; A few weekends, travel may be required.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.