Dispatcher

Title: Dispatcher

Employee Classification: Dispatcher

Campus: University of North Texas

Division: UNT-VP Finance & Admin

SubDivision-Department: UNT-Police Services

Department: UNT-Police Services-152500

Job Location: Denton

Salary: 48,000.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

Working with the UNT Police Department will be an experience you won’t get elsewhere. The UNT campus, including our police department, is a tight-knit and inclusive community that supports our diverse students, faculty, and staff. With nearly 47,000 students, UNT is the third largest university in Texas. Many of our officers are UNT graduates or students because we highly value education and training. That emphasis led our department to a rare dual accreditation, showing both our concern for our community and our dedication to professionalism.

Our 47 state-certified police officers enforce municipal and state laws and UNT policies while providing service to campus 24 hours a day, every day of the year.

The department has full law enforcement jurisdiction within the UNT campus, city of Denton, and any county where UNT maintains property. We proudly serve these areas, taking time to get to know our community and partnering with them to provide a safe environment for their learning and professional development.

Position Overview

This position is responsible for the coordination, collection, and dissemination of information to department personnel, officers in the field, faculty and staff, as well as other law enforcement agencies. Typically involves dispatching officers to calls for service, proper disposition of telephone calls, data input on criminal justice computer systems, records keeping and assisting visitors.

Minimum Qualifications

High school diploma/GED equivalent. Must be at least 18 years of age at time of application. The State of Texas requires all dispatchers to be a U.S. citizen or a legal permanent resident of the United States. If a legal permanent resident, the applicant must be an honorably discharged veteran of the armed forces of the United States with at least two years of service before discharge and presents evidence satisfactory to the commission that the person has applied for United States citizenship. Employees in this job may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure and they must be able to maintain the security and integrity of the infrastructure related to this role.

Knowledge, Skills and Abilities

Basic computer proficiency including keyboarding, data entry, data retrieval, electronic forms completion, and working knowledge of Word, Excel, and Outlook. Ability to follow written and oral instructions. Ability to actively listen to requests for service via telephone and radio; clearly articulate questions, instructions, and information; and take appropriate action in accordance with established procedures and guidelines. Ability to rapidly assimilate information from a variety of sources to direct appropriate resources where they may be needed. Ability to function under pressure or in emergency situations. Ability to manage multiple tasks and activities in a fast-paced environment in accordance with established policies, procedures, and training.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications:

Current TCOLE, TLETS, and/or TCIC certifications; and Prior public safety communications experience.

Required License/Registration/Certifications

Job Duties

• Efficiently obtains and records all pertinent information by priority and effectively uses caller management techniques. Performs data entry and files the following: TCIC/NCIC/NCTCIC records, Teletypes, Criminal Trespass Warnings, and Field Contact Cards
• Maintains proper radio etiquette while efficiently broadcasting information to officers. Monitors City radio channels and weather and rebroadcasts pertinent information to officers in the field 
• Demonstrates initiative and encourages service and process improvements. Ensures compliance with policies, statutes, safety guidelines and procedures. 
• Has an understanding of peak work periods and demonstrates responsibility by regular attendance. Does not allow personal problems to interfere with job responsibilities and accepts responsibility for actions. 
• Regularly engages with the community to develop and foster positive public/police relationships. 
• Demonstrates and encourages honesty, fairness, and ethical conduct. Delivers responsive, courteous and accurate delivery of service. 
• Works as a member of a team placing team goals ahead of individual goals. Demonstrate professional demeanor in the workplace and uses interpersonal skills constructively to resolve conflicts. 
• Quantity and quality of work activities are directed toward optimal resource utilization and outcome. 
• Reflects reasoned judgment and common sense when identifying/resolving issues w/focus on optimal outcomes and uses appropriate discretion in resolving problems, performance issues, and complaints. 

Physical Requirements

Communicating with others to exchange information.
Repeating motions that may include the wrists, hands and/or fingers.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Shiftwork (Nights. Weekends, Holidays)

Driving University Vehicle

Yes

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.