Title: Enrollment Services Assistant

Employee Classification: Enrollment Services Assistant

Campus: University of North Texas - Dallas

Division: DAL-Academic Aff & Stdnt Success

SubDivision-Department: DAL-Office of the Provost

Department: DAL-Registrar-521260

Job Location: Dallas

Salary: Commensurate with Experience

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview

Department Summary

The Registrar’s Office support students by offering a variety of student services, i.e. registration, degree awarding/verification, commencement, official transcripts, and VA certifications. Our duty is to maintain integrity of our students’ academic records. Explore our site to access additional resources, such as the academic calendar, University catalog, FERPA, rules and regulations, residency, and Texas Tuition Rebate. 

Position Overview

This position is responsible for planning and organizing office procedures and is responsible for maintaining student records files. This position requires strong communication skills, verbal and written, and demands strong customer service excellence. Under the supervision of the Coordinator of Degree Audit and Enrollment, this position is to represent the Office of the Registrar to students, parents, and visitors, and manage student records with a strict adherence to policy. 

Minimum Qualifications

Associate's degree and one year of professional related experience in administration or related field; or any equivalent combination of education, training, and experience. 

Knowledge, Skills and Abilities

Demonstrated and recognized high level of Customer Service and effective communications skills. Demonstrated experience in a multitask work environment. Ability to multitask and work cooperatively with others. Ability to analyze problems and determine appropriate solutions within a framework of general policies and procedures Ability to communicate effectively with diverse populations verbally and in writing Ability to develop and maintain effective working relationships Ability to work independently Proficiency in MS Office Knowledge of safety and security precautions appropriate to work performed. Demonstrated and recognized high level of Customer Service and effective communications skills. Demonstrated experience in a multitask work environment. Ability to multitask and work cooperatively with others. Ability to analyze problems and determine appropriate solutions within a framework of general policies and procedures Ability to communicate effectively with diverse populations verbally and in writing Ability to develop and maintain effective working relationships Ability to work independently Proficiency in MS Office Knowledge of safety and security precautions appropriate to work performed.

Preferred Qualifications

Bachelors degree and experience working in a college or university registrars office. Experience with degree programs, auditing transcripts and student record keeping. Experience working in the PeopleSoft system helpful. At least one year of office administration experience in a college or university environment. 

Required License/Registration/Certifications

Job Duties

• Serves as first point of contact for students, parents, and visitors for the Office of the Registrar.
• Engages positively with students over telephone, face to face, and via electronic means regarding questions, concerns, and connections to other campus resources.
• Facilitates front counter processes and procedures, ensuring the reception area is functional and presentable.
• Responsible for maintaining a current and accurate understanding of all processes and procedures in the Registrars office.
• Maintains student files, both physical and electronic, and safeguarding sensitive information with a strict adherence to FERPA rules and regulations.
• Processes student record changes. These include; name changes, degree program changes, adding and removing holds, duplication requests, grade changes, and other requests as needed.
• Processes adds, drops, withdrawals, and coordinates other registration activities as needed.
• Assists with the planning, organizing and execution of registration and commencement related events.
• Ensures that appropriate printed materials contain current and accurate policies and procedures.
• Works closely with academic departments regarding add, drop, and withdrawal deadlines.
• Assists in the evaluation of student transcripts as needed.
• Responsible for maintenance and enhancement of Registrars office documents.
• Represents the Registrars Office in parent and student orientations.

Physical Requirements

• Communicating with others to exchange information.
• Sedentary work that primarily involves sitting/standing.
• Repeating motions that may include the wrists, hands and/or fingers.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

8-5 Monday - Friday

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.