Patient Access Representative - Center for Older Adults

Title: Patient Access Representative - Center for Older Adults

Employee Classification: Patient Access Representative

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-UNT Health Geriatrics-345500

Job Location: Fort Worth

Salary: Commensurate with Experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

UNT Health is the academic clinical practice for the Health Science Center. Focused on improving health outcomes to build a healthier community. UNT Health primary and multispecialty care clinics are located on the UNT Health campus in Fort Worth. Our care teams extend to local hospitals, surgery centers, long-term and continuing care centers, and mobile and in-home care. HSC Health’s interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, and nurses work together while intentionally integrating health care students, residents, and fellows to deliver care to our community.

Position Overview

UNT Health is seeking to hire a Patient Access Representative to join our team. The Patient Access Representative will perform clerical duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Responsibilities of the position include but are not limited to: Scheduling appointments, billing patients, compiling and recording medical charts, reports, and correspondence.

Minimum Qualifications

High school diploma or GED and one year of customer service experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Ability to multitask in a busy environment while maintaining professional composure.
• Skilled in consistently completing assignments on time, accurately and with attention to detail.
• Excellent customer service and strong communication skills.
• Demonstrates basic skills and knowledge of the position.

Job Duties

• Patient Experience & Digital Intake: Greet patients warmly (in-person and via digital check-in systems), facilitate a check-in/check-out process, and guide patients through digital registration and intake documentation. 
• EMR & Schedule Management: Coordinate, schedule, and confirm patient appointments and consultations using the EMR and practice platforms. Optimize provider schedules to minimize gaps and manage real-time updates or cancellations.
• Insurance Verification & Digital Eligibility: Collect and verify up-to-date demographic and insurance information. Utilize digital clearance tools to verify eligibility, obtain necessary pre-authorizations, and patient co-pays. 
• Digital Communications & Inbound Routing: Manage inbound communications via multi-line phone systems, secure patient portals, and other internal office communication. Route clinical messages, lab results, and patient inquiries accurately to the appropriate team members.
• Administrative Workflows: Maintain patient records securely in compliance with HIPAA guidelines. Proactively prep upcoming patient schedules and charts to ensure the clinic is fully prepared for daily operations. 

Physical Requirements

• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.
• Lifting and Moving objects up to 20 pounds.
• Communicating with others to exchange information.

Environmental Hazards

• Exposure to fumes or airborne particles.

Work Schedule

Monday- Friday 8:30 - 5:30

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.