Title: Senior Cross Functional IT Support Specialist 

Employee Classification: Sr Cross Funct IT Support Spec

Campus: University of North Texas

Division: UNT-Information Technology

SubDivision-Department: UNT-Enrollment Operations

Department: UNT-Administrative IT Services-150100

Job Location: Denton

Salary: $49,910.00

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview:

Department Summary

Administrative Information Support Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

Position Overview

This position will provide support for desktops, printers, networked devices, and other computing efforts by the Administrative Information Technology Services team. This position will have direct day to day coordination with vendors working in conjunction with the department IT infrastructure. This position will be directly involved with deploying and supporting desktops and users. This position will serve in an operational capacity for systems provisioned by AITS that will provide resources to the campus community.

Minimum Qualifications

Associate's degree in related field and four years of related computing work experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

Prior experience with specific systems, equipment and software may be specified as needed by department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applications oriented information.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications: Knowledge and experience with application and package preparation and deployment using SCCM, JAMF or Group Policy. Practical experience with scripting and automation. Strong working knowledge of database concepts, including querying and report building. Considerable experience developing both technical and end user support documentation and training. Experience collaborating with cross campus departments in a Higher Education environment. Strong written and verbal communication skills. Strong organizational skills and ability to simultaneously execute multiple projects

Required License/Registration/Certifications

Job Duties:

• Provide environmental/AV device support and management. Proactively address issues and respond to connectivity failures in a prompt manner. 
• Provide desktop support, IT deployment service, and end-user training for area of responsibility. Build new desktops according to AITS standards. Monitor warranty status to keep departments apprised for lifecycle planning. 
• Fulfill operational documentation duties for desktops and other devices within the support spectrum of the primary duties of this position. Keep the Cross Functional IT Support Supervisor appraised on all the operational documentation changes by ensuring the availability of said documentation. 
• Assist the Cross Functional IT Support Supervisor with Active Directory. 
• Assist the Cross Functional IT Support Supervisor in ensuring proper firewall and security operations for all systems within the primary area. Follow best practices guidelines to ensure security of all IT assets, including immediate installation of highly critical security patches or ensuring that proper workarounds are implemented. Work with the ITSS Information Security team to ensure proper security procedures. 
• Provides backup to the Cross Function IT Support Supervisor regarding incident management and help desk operations. 
• Ensure special project and nonrecurring assignments are carried out in professional and expeditious manner and with an acceptable level of quality, working with other internal teams and vendor support as necessary for a successful implementation. 
• Study current trends and complete assigned trainings. 
• Other projects/tasks/duties as assigned by the Cross Functional IT Support Supervisor, Sr IT Support Manager, Director, and the AITS senior director. 

Work Schedule:

Monday through Friday 8-5, with occasional night/weekend/on-call.

Driving University Vehicle:

Yes

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.