Application Support Analyst
Application Support Analyst
- 514190
- Denton, Texas, United States
- Staff
Title: Application Support Analyst
Employee Classification: Application Support Analyst
Campus: University of North Texas
Division: UNT-Information Technology
SubDivision-Department: UNT-Enrollment Operations
Department: UNT-Enterprise Systems-167000
Job Location: Denton
Salary: $62,016..00
FTE: 1.000000
Retirement Eligibility: TRS Eligible
About Us - Values Overview
Department Summary
Enterprise Systems is under the Office of the Chief Information Officer and provides technical support for various business processes and application software systems utilized to support student administration. We manage security for systems such as Peoplesoft, Canvas, U.Achieve, and Perceptive Content student information. We also work with departments on campus for data needs and solutions for business process needs around student information and management.
Position Overview
This position on the Enterprise Systems team provides primary system support for the Learning Management System, Canvas, document business requirements and provides faculty user support while overseeing a help desk team of student workers,
Minimum Qualifications
Bachelor's degree in related field and three years of work experience in computing, information systems, or related field; or any equivalent combination of education, training and experience.
Knowledge, Skills and Abilities
1. Ability to analyze, organize and prioritize work while meeting multiple deadlines.
2. Ability to recognize, analyze, and solve a variety of problems.
3. Ability to identify problems, evaluate alternatives and implement effective solutions.
4. Ability to work successfully as a member of a team and independently with moderate supervision.
5. Skill in communicating effectively in writing and talking with others to convey information effectively and appropriately to meet the audience's needs.
6. Skill in creating, organizing and maintaining technical documentation in a variety of formats.
7. Skill in providing effective customer service through both written and oral communications. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
8. Knowledge of SQL, database structures, Peoplesoft, LMS, and related IT systems, and distance learning business processes.
Preferred Qualifications
Bachelor’s degree or three years of work experience in a Learning Management System, information systems, or related field; or any equivalent combination of education, training and experience.
Required License/Registration/Certifications
Job Duties
- Reviews, analyzes, and modifies systems including configuration, troubleshooting, training and testing to support software applications and associated business processes.
- Evaluates information technology needs and then architects new or modifies existing systems, and/or processes to meet the user needs.
- Creates technical specifications and documentation based on business requirements.
- Assists in testing, upgrades and installation of IT systems
- Works on multiple projects with competing deadlines requiring strong attention to detail.
- Provides system management and support for the Learning Management System.
- Supervises the LMS helpdesk team.
Physical Requirements
Communicating with others to exchange information.
Environmental Hazards
No adverse environmental conditions expected.
Work Schedule
M-F 8am - 5pm. Hybrid
Driving University Vehicle
No
Security Sensitive
This is a Security Sensitive Position.
Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits
For information regarding our Benefits, click here.
EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
