Kiosk mode

Cross Functional IT Support Manager

515375

Denton, Texas, United States

Staff

Title: Cross Functional IT Support Manager

Employee Classification: Cross Funct IT Support Manager

Campus: University of North Texas

Division: UNT-Information Technology

SubDivision-Department: UNT-University Technologies

Department: UNT-Administrative IT Services-150100

Job Location: Denton

Salary: $73,396.28

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

Administrative Information Technology Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

Position Overview

Works as a flexible member of the AIT Managers Team to manage IT support operations. Provides advanced-level technical support to AITS customers. Manages and assists with upgrades, installations, and maintenance of servers, desktops, and software as needed. Utilizes the ServiceNow tracking system for all work documentation. Supervises full-time staff and student workers. Serves as a backup with on-call duties as a member of the AIT Managers group. Provides assistance with the administration of NextGen eForms and Cayuse. Works with our departments on software compliance reports.

Minimum Qualifications

Bachelor's degree in related field and five years of related computing work experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments. Ability to supervise and train subordinates. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applications oriented information.

Preferred Qualifications

Prior experience managing a staff of full-time and part-time IT employees. Prior experience managing a helpdesk, routing tickets, managing staff workloads. Prior experience managing windows application servers with an emphasis on security. Extensive knowledge of Active Directory management. Knowledge of PowerShell scripting. Experience using Microsoft Intune and Microsoft Configuration Manager.

Required License/Registration/Certifications

Job Duties

Manage Tier I Helpdesk employees
Oversight for proper work documentation in Incident Management System
Oversight for Knowledgebase Maintenance
Plan and Coordinate Infrastructure Change Management
Team Mentoring
Liaison with Department Heads for Continual Improvement Feedback
Assist with training Helpdesk personnel
Research and quote new technology solutions for customer departments
Complete special projects as assigned
OnCall
Oversee the movement of computer equipment

Physical Requirements

Communicating with others to exchange information.
Lifting and Moving objects up to 50 pounds.
Moving about to accomplish tasks or moving from one worksite to another.
Operating motor vehicles or heavy equipment.Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

M-F 8am to 5pm with occasional on-call

Driving University Vehicle

Yes

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.

Recommended Jobs

Adjunct Instructor - Social Work (BSW) - Fall 2027

UNT Dallas is bridging the gap between education and workforce readiness through our innovative Classroom to Career initiative. This initiative integrates experiential learning—such as internships, service learning, and project-based collaborations with industry partners—into every student’s academic journey. By emphasizing high-impact practices, we prepare students with both disciplinary expertise and the essential skills employers value most: communication, adaptability, teamwork, and leadership. Our graduates don’t just earn degrees; they launch purposeful, career-ready futures. We seek faculty across all disciplines who are eager to contribute to this transformative, campus-wide initiative actively. Qualified individuals are being sought to establish a pool of readily available talented people from which these vacancies are filled as they occur. The adjunct instructor is responsible for teaching online undergraduate BSW courses (e.g., Human Behavior and the Social Environment, social welfare policy, and social work practice). The ideal candidate is enthusiastic about online teaching and student success. UNT Dallas is hiring adjunct instructors in Social Work to begin in the Fall 2027 semester.

Graduate Admissions Recruiter

The Office of Admissions, at the University of North Texas, is seeking to hire a Graduate Admissions Recruiter to assist in recruiting and admissions functions, under the direction of the Assistant Director, Admissions Recruitment & Outreach. This position is responsible for participation in all aspects of the outreach of college students. This position will provide expertise to implement, develop, and evaluate new student enrollment initiatives for assigned student groups, developing recruitment strategies, assisting the department with strategic implementation of recruitment activities by identifying strong recruitment approaches and developing and executing new outreach programs. Work involves, but is not limited to; local travel, counseling and guidance of applicants for admissions, and rendering of directional services to colleges in the Dallas/Fort Worth area, with the possibility of occasional overnight, in and out of state travel.

Senior Program Manager

The Senior Program Manager will provide day-to-day operational leadership and project management for the RISE-RN: Recruitment, Innovation, Simulation, and Experiential Learning for Registered Nurses HRSA NEPQR-TPP grant. This role will serve as the operational hub for project planning, implementation coordination, financial tracking, student and partner documentation, meeting follow-up, reporting support, and communication across the grant team, College of Nursing, Office of Sponsored Programs, academic-practice partners, faculty, preceptors, vendors, and students. The Senior Program Manager will help ensure that project activities are completed on time, documented appropriately, and aligned with HRSA requirements, the Notice of Award, Standardized Work Plan, approved budget, and project deliverables. This position will support budget monitoring, purchasing and procurement processes, invoice tracking, stipend documentation, grant meeting coordination, project dashboards, and preparation of materials needed for HRSA reporting and internal review. This is a grant-funded position anticipated to be supported for a period of up to four (4) years. Continued employment is contingent upon ongoing availability of grant funding, satisfactory performance, and applicable institutional policies. Duties may be adjusted during the project period to respond to approved changes in grant requirements, project scope, institutional needs, or HRSA guidance, consistent with the position’s classification and applicable university policies.

Senior Graphic Designer

This position is responsible for advanced professional and skilled technical work in communication design for the purposes of targeted print and media production, including advertising campaigns, digital communications, marketing campaigns, publications, and social media. This employee will serve as a Design team lead, working closely with project stakeholders to conceptualize, design, create and produce various print and digital communications.

Compliance Manager

The Office of Research Compliance (ORC) at the University of North Texas Health Science Center, in conjunction with the North Texas Regional Institutional Review Board (NTR IRB), is seeking to hire an IRB Compliance Manager to join our team. This position will report directly to the Director of the NTR IRB and will also work closely with the ORC. Responsibilities include (but are not limited to) the following: 1) Assist with development and implementation of human research protection for all NTR IRB partners; 2) Perform comprehensive administrative and regulatory reviews of designated IRB submissions (which include biomedical, clinical trial, and social/behavioral science studies) by ensuring applications/submissions meet all federal agency regulatory requirements for human subject research; 3) Assist with ongoing education and training for all affiliated researchers to ensure appropriate compliance with federal, state and university/institutional policies and regulations associated with human subject research; 4) Prepare documents for review by the IRB reviewers/committee; 5) Assist with oversight, attendance and coordination of IRB committee meetings and communicate outcomes to investigators, relevant institutional officials, and federal agencies (when needed); 6) Assist with development and roll out of inhouse compliance training programs, workshops, seminars, guidance documents and other outreach and educational tools and training related to IRB and human subject research; 7) Assist in the daily activities, accreditation efforts, special projects and operation of the NTR IRB.

Part-Time Data Analyst

The Part-Time Data Analyst is a grant-funded employee whose role on the project is to collect, curate, and analyze data, assist with reporting requirements, and contribute to research publications.