Director of Advancement Services

Title: Director of Advancement Services

Employee Classification: Director, Advancement Services

Campus: University of North Texas - Dallas

Division: DAL-University Advancement

Sub Division-Department: DAL-University Advancement

Department: DAL-University Advancement-545000

Job Location: Dallas

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The Office of University Advancement at the University of North Texas at Dallas is dedicated to advancing the university’s mission through philanthropy, alumni and community engagement, strategic partnerships, marketing, and communications. The department works closely with donors, alumni, corporate partners, foundations, and community stakeholders to cultivate relationships, secure financial support, and provide stewardship that enhances student success, academic excellence, scholarships, and institutional growth. University Advancement also leads efforts to promote the university’s achievements, strengthen its brand, and increase visibility through strategic marketing and communications initiatives. By fostering meaningful engagement and securing critical resources, the Office of University Advancement plays a key role in expanding opportunities for students and supporting the continued growth and long-term success of UNT Dallas.

Position Overview

Reporting to the Vice President for University Advancement (VPUA), the Director of Advancement Services provides leadership for the data, technology, reporting, gift administration, and operational processes that support University Advancement at the University of North Texas at Dallas. The Director is responsible for maintaining accurate donor and alumni information, implementing and optimizing advancement technology, and producing reliable reporting that supports fundraising, alumni engagement, annual giving, stewardship, and executive decision-making. As a key partner in building the division's infrastructure, the Director develops scalable systems, policies, and workflows that strengthen donor service, institutional accountability, and the effectiveness of Advancement programs.

Minimum Qualifications

Bachelor's degree in business, information systems, nonprofit management, higher education, or a related field, and five (5) years of progressively responsible professional experience in advancement services; or an equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Knowledge of advancement services, donor and alumni data management, gift administration, fundraising operations, constituent engagement, and philanthropic reporting principles.
• Ability to implement and improve systems, processes, and technology tools that support fundraising and alumni engagement outcomes.
• Strong understanding of data accuracy, integrity, confidentiality, governance, reporting, segmentation, and operational documentation.
• Ability to translate business needs into practical technology, data, reporting, and workflow solutions.
• Ability to develop meaningful reports and interpret data to support strategy, accountability, and decision-making.
• Strong customer service and collaboration skills, with the ability to support Advancement colleagues and campus partners effectively.
• Ability to manage multiple projects and priorities while maintaining attention to detail, timeliness, and accuracy.
• Strong commitment to professional ethics, discretion, donor-centered service, institutional accountability, and continuous improvement.

Preferred Qualifications

• Experience in higher education advancement, nonprofit fundraising operations, alumni relations, foundation operations, or a related environment.
• Experience administering or supporting an advancement CRM such as Raiser's Edge/NXT, Salesforce, Ellucian Advance, Blackbaud CRM, Slate for Advancement, or a comparable system.
• Experience implementing new technology, migrating data, improving CRM workflows, developing integrations, or coordinating vendor-supported system projects.
• Experience with gift processing, gift agreements, pledge administration, donor acknowledgment, fund reporting, scholarship or endowment stewardship, or financial reconciliation.
• Experience creating dashboards, fundraising reports, engagement reports, data visualizations, queries, exports, or analytic tools.
• Experience supporting annual giving campaigns, digital fundraising, alumni engagement, prospect management, or donor stewardship.
• Experience creating policies, procedures, data standards, training resources, or operational documentation.
• Experience supervising staff, managing vendors, or directing cross-functional projects.

Job Duties

• Serve as the primary leader for donor, alumni, prospect, volunteer, and constituent data within the advancement CRM and related systems.
• Develop and implement data standards, policies, and workflows that promote accuracy, consistency, confidentiality, accessibility, and appropriate use of advancement information.
• Oversee or coordinate record maintenance, constituent updates, relationship management, engagement coding, gift and pledge coding, duplicate resolution, and data quality review processes.
• Establish reliable coding and documentation practices that support fundraising, alumni engagement, annual giving, stewardship, donor recognition, and prospect management.
• Coordinate data exchange, imports, exports, reconciliation, and migration activities with university partners and external systems, as appropriate.
• Maintain appropriate security, access, privacy, and confidentiality practices for donor, alumni, prospect, and gift information.
• Lead the evaluation, selection, implementation, optimization, and ongoing administration of advancement technology and digital tools.
• Serve as the functional lead for the advancement CRM and related systems supporting fundraising, online giving, alumni engagement, communications, events, volunteer activity, stewardship, and reporting.
• Assess divisional technology needs and recommend systems, integrations, workflows, automations, and enhancements that improve operational efficiency and constituent experience.
• Coordinate technology implementation projects, including requirements gathering, vendor management, data cleanup and migration, system configuration, testing, documentation, training, and post-implementation assessment.
• Partner with university information technology, finance, foundation partners, vendors, and other stakeholders to ensure technology solutions meet Advancement and institutional needs.
• Monitor trends and emerging technologies in advancement, digital engagement, analytics, automation, and responsible artificial intelligence applications.
• Oversee or coordinate accurate processing, recording, acknowledgment, documentation, and reconciliation of charitable gifts, pledges, and commitments in accordance with applicable policies and standards.
• Partner with appropriate university and foundation offices to ensure gift records, fund information, donor intent, restrictions, and financial reporting are accurate and accessible for Advancement purposes.
• Develop processes that support timely gift acknowledgment, pledge tracking, donor recognition, fund reporting, scholarship and endowment stewardship, and compliance with gift agreements.
• Maintain appropriate documentation for gifts, pledges, funds, donor agreements, restrictions, and related correspondence.
• Identify and help resolve gift, fund, or stewardship data issues that may affect donor relationships, reporting, or institutional accountability.
• Develop and maintain accurate, timely reports and dashboards for the VPUA, Advancement staff, and appropriate university leadership.
• Produce reporting related to fundraising progress, gifts and pledges, annual giving participation, alumni engagement, donor retention, pipeline activity, fund status, stewardship, and other advancement priorities.
• Provide data analysis, trend reporting, forecasting, benchmarking, and strategic insights that support divisional planning and decision-making.
• Support Development through portfolio reporting, contact reporting, moves management, proposal and solicitation tracking, prospect assignment, and pipeline analysis.
• Support Alumni Engagement and Annual Giving through segmentation, campaign lists, engagement tracking, digital fundraising reporting, participation analysis, and donor pipeline identification.
• Support fundraising campaigns, donor communications, special initiatives, university events, and leadership briefings through accurate data preparation and operational coordination.
• Establish consistent reporting definitions, schedules, processes, and documentation to strengthen confidence in Advancement information.
• Develop and maintain written policies, procedures, user guides, data dictionaries, reporting documentation, and business processes for Advancement operations.
• Train Advancement staff and relevant campus partners on CRM usage, data entry standards, reporting protocols, gift and engagement documentation, and applicable technology tools.
• Build strong working relationships with finance, information technology, academic units, student affairs, university leadership, and other campus partners whose work intersects with advancement operations.
• Serve as a collaborative operational partner to colleagues responsible for development, alumni engagement, annual giving, communications, donor stewardship, and university leadership engagement.
• Manage assigned budgets, vendors, consultants, technology contracts, project timelines, and operational priorities in accordance with university policies. Perform other duties as assigned. 

Physical Requirements

• Communicating with others to exchange information.
• Moving self in various positions to perform tasks in tight and confined spaces.
• Sedentary work that primarily involves sitting/standing.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday- Friday, 8:00am to 5:00pm

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.