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IT Support Technician

 

 

IT Support Technician

  • 513103
  • Denton, Texas, United States
  • Hourly
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        Title: IT Support Technician

        Employee Classification: Non-Pos Hourly Posting Code

        Campus: University of North Texas

        Division: UNT-Provost

        SubDivision-Department: UNT-Col of Vis Arts & Design

        Department: UNT-CVAD-IT Support & Sys Admin-136210

        Job Location: Denton

        Salary: $15.00 an hour

        FTE: 0.48

        Retirement Eligibility: Not Retirement Eligible

        About Us - Values Overview

        Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
         
        We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
         
        Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
         

        Department Summary

        CVAD IT Service Desk

        Position Overview

        Intermediate-level position requires applicants to have hands-on IT experience. Supports a
        wider range of systems and environments.

        Minimum Qualifications

        Experience troubleshooting software/network issues across platforms (Windows, MacOS,
        Linux) and services (Wi-Fi, Canvas, Office365, printers).

        Knowledge, Skills and Abilities

        - Provide first-line support via phone, email, chat, and walk-up
        - Perform basic fieldwork: pickups, deliveries, and in-person support
        - Deploy and image computers, printers, and other devices
        - Troubleshoot hardware/software/network issues across platforms (Windows, MacOS, Linux) and services (Wi-Fi, Canvas, Office365, printers)
        - Participate in physical tasks (lifting, moving equipment)
        - Provide support in classrooms and labs, including audio-visual support
        - Participate in small to mid-scale project tasks and documentation

        Preferred Qualifications

        Previous UNT IT experience as a student employee.

        Required License/Registration/Certifications

         

        Job Duties

        • Provide first-line support via phone, email, chat, and walk-up 
        • Perform basic fieldwork: pickups, deliveries, and in-person support 
        • Deploy and image computers, printers, and other devices 
        • Troubleshoot hardware/software/network issues across platforms (Windows, MacOS, Linux) and services (Wi-Fi, Canvas, Office365, printers) 
        • Participate in physical tasks (lifting, moving equipment) 
        • Provide support in classrooms and labs, including audio-visual support 
        • Participate in small to mid-scale project tasks and documentation 

        Physical Requirements

        Communicating with others to exchange information.
        Lifting and moving objects up to 20 pounds.
        Lifting and moving objects up to 50 pounds.
        Moving self in various positions to perform tasks in tight and confined spaces.
        Sedentary work that primarily involves sitting or standing.
        Moving about to accomplish tasks or moving from one worksite to another.
        Operating machinery and/or power tools.

        Environmental Hazards

        No adverse environmental conditions expected.

        Work Schedule

        Hours Vary

        Driving University Vehicle

        No

        Security Sensitive

        This is a Security Sensitive Position.

        Special Instructions

        Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Professional references are required for all hires. At minimum, there should be two references
        checked for external candidates (one of which must be a former supervisor).

        Benefits

        For information regarding our Benefits, click here.

        EEO Statement

        The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.

         

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