Office Support Assistant (Night Desk Clerk)
Office Support Assistant (Night Desk Clerk)
- 515440
- Denton, Texas, United States
- Staff
Title: Office Support Assistant (Night Desk Clerk)
Employee Classification: Office Support Assistant
Campus: University of North Texas
Division: UNT-Student Affairs
SubDivision-Department: UNT-Housing
Department: UNT-Residence Hall Operations-163803
Job Location: Denton
Salary: $32,240.00
FTE: 1.000000
Retirement Eligibility: TRS Eligible
About Us - Values Overview
Department Summary
The Department of Housing and Residence Life at the University of North Texas is a growing organization which serves over 6400 students in 14 residence halls. Our department is organized into the following areas: Residence Life, Systems and Services, and Facilities and Business Operations. UNT Housing contributes to the mission of the university by promoting safe and all-embracing living environments, fostering student connections and campus engagement, and providing unique learning opportunities.
Position Overview
The Office Support Assistant serves the full time staff member at the front desk overnight, providing a welcoming, safe, and secure environment for residents of the community. This position reports crisis and maintenance issues to on-call staff while providing customer support and other administrative follow-up.
Minimum Qualifications
High school diploma.
Knowledge, Skills and Abilities
Strong customer service skills. Knowledge of Microsoft Office. Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others. Ability to keep records, to assemble and organize data, and to prepare and submit reports in acceptable formats. Ability to conceptualize, plan and organize assignments and tasks. Ability to work on confidential tasks utilizing judgment, tact, and resourcefulness. Skill in developing and maintaining good working relationships. Knowledge of policies, practices, procedures and terminology of assigned function.
Preferred Qualifications
N/A
Required License/Registration/Certifications
N/A
Job Duties
- Security: Maintains a physical and active presence at the desk; Provides alert, timely, and attentive monitoring of security camera feeds and doorways; Interacts with students and staff.
- Customer Service: Engages with residents and other customers in a welcoming and professional manner. Provides consistent, reliable, and responsive customer service.
- Crisis and maintenance issues: Responds appropriately to situations and crises and follows up with proper documentation, including facilities, maintenance, and student issues.
- Administrative: Maintains accurate inventory of all residence hall keys throughout the year. Maintain and update roster records for emergency and administrative purposes.
Physical Requirements
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.
Environmental Hazards
No adverse environmental conditions expected.
Work Schedule
Monday - Friday 12:00am to 8:30am
Driving University Vehicle
No
Security Sensitive
This is a Security Sensitive Position.
Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits
For information regarding our Benefits, click here.
EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
