Title: Patient Access Representative -Dermatology

Employee Classification: Patient Access Representative

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-HSC Health Geriatrics-345500

Job Location: Fort Worth

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Department Summary

HSC Health is the academic clinical practice of the Health Science Center, where quality care meets quality education.

HSC Health primary and multispecialty care offices are located on the HSC, Denton and Dallas UNT System campuses, focusing on improving health outcomes to build healthier communities. Care includes mobile health initiatives and extends to hospitals, surgery centers, long-term/continuing care centers, and in-home care.

HSC Health’s interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, nurses and more work together while intentionally integrating healthcare students, residents, and fellows to deliver care to our community.

Position Overview

HSC Health is seeking to hire a Patient Access Representative to join our team. The Patient Access Patient Representative will perform clerical duties using specific knowledge of medical terminology, clinic, and office procedures. Responsibilities of the position include but are not limited to: Scheduling appointments Billing patients Verifying insurance eligibility Compiling and recording medical charts, reports Answering patient phone calls and correspondence.

Minimum Qualifications

High school diploma or GED and one year of customer service experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

Ability to multitask in a busy environment while maintaining professional composure.Skilled in consistently completing assignments on time, accurately and with attention to detail.Excellent customer service and strong communication skills.Demonstrates basic skills and knowledge of the position.

Preferred Qualifications

Bilingual

Job Duties:

• Operate office equipment, such as voice mail messaging systems, spreadsheet, or other software applications to prepare reports, financial statements, letters, case histories, or medical records.
• Answer telephones and direct calls to appropriate staff. Schedule and confirm patient appointments, surgeries, or medical consultations.
• Maintain medical records, technical library, or correspondence files.
• Greet visitors, ascertain the purpose of visit and direct them to appropriate staff. Complete patient appointment check in and check out.
• Compile and scan medical charts, reports, or correspondence, using a computer.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Transmit correspondence or medical records by mail, email, or fax.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Interview patients to complete documents, case histories, or registration. Gather patient insurance information and check eligibility.
• Maintain patient schedule prep and ensure it is completed within the directed timeframe.
• Performs other duties as assigned to meet ongoing needs of the department.

Physical Requirements:

• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pounds.
• Sedentary work that primarily involves sitting/standing.

Environmental Hazards:

No adverse environmental conditions expected.

Work Schedule:

Monday - Friday 8am - 5pm or 7:30am to 4:30pm

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.