Title: Senior Cross Functional IT Support Specialist

Employee Classification: Sr Cross Funct IT Support Spec

Campus: University of North Texas

Division: UNT-Information Technology

SubDivision-Department: UNT-Enrollment Operations

Department: UNT-Administrative IT Services-150100

Job Location: Denton

Salary: $49,410.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

Administrative Information Support Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

Position Overview

This position will provide support for desktops, printers, networked devices, and other computing efforts by the Administrative Information Technology Services team. This position will also assist the Cross Function IT Support Supervisor with monitoring servers, technology deployment, and system administration responsibilities. This position will have direct day-to-day coordination with vendors working in conjunction with the department IT infrastructure. This position will be directly involved with deploying and supporting desktops and users. This position will serve in an operational capacity for systems provisioned by AITS that will provide resources to the campus. community.

Minimum Qualifications

Associate's degree in related field and four years of related computing work experience; or any equivalent combination of education, training, and experience. Employees in this job may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure and they must be able to maintain the security and integrity of the infrastructure related to this role.

Knowledge, Skills and Abilities

Prior experience with specific systems, equipment and software may be specified as needed by the department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and application-oriented information.

Preferred Qualifications

Knowledge and experience with application and package preparation and deployment using SCCM, JAMF or Group Policy. Knowledge and experience creating and deploying Windows system images using SCCM (or OSD, etc.). Knowledge and experience with Windows Server operating systems. Practical experience with scripting and automation techniques on Windows and/or Mac OS X (Linux) platforms. Strong working knowledge of database concepts, including SQL querying and report building. Considerable experience developing both technical and end-user support documentation. Prior experience with designing and deploying audiovisual and collaborative technologies. Knowledge of PCI compliance. Experience supporting and working with vendor supplied software applications.

Required License/Registration/Certifications

Job Duties

• Provide device support and management for systems within the supported area. Proactively address issues and respond to connectivity failures in a prompt manner. 
• Provide desktop support, IT deployment service, and enduser training for area of responsibility. Build new desktops according to AITS standards. Monitor warranty status to keep departments apprised for lifecycle planning. 
• Assist the Cross Funct IT Support Manager with backup restores, server maintenance, and IT planning. 
• Assist the Cross Funct IT Support Manager with Active Directory and Group Policy. 
• Fulfill operational documentation duties for servers, desktops, and other devices within the support spectrum of the primary duties of this position. Keep the Cross Funct IT Support Manager appraised on all the operational documentation changes by ensuring the availability of said documentation. 
• Assist the Cross Funct IT Support Manager in ensuring proper firewall and security operations for all systems within the primary area. Follow best practices guidelines to ensure security of all IT assets, including immediate installation of highly critical security patches or ensuring that proper workarounds are implemented.. Work with the ITSS Information Security team to ensure proper security procedures. 
• Study current trends and complete assigned trainings. 
• Ensure special project and nonrecurring assignments are carried out in professional and expeditious manner and with an acceptable level of quality, working with other internal teams and vendor support as necessary for a successful implementation. 
• Other projects/tasks/duties as assigned by the Cross Funct IT Support Manager, or Director of IT Support. 
• Provide environmental/AV device support and management. Proactively address issues and respond to connectivity failures in a prompt manner. 

Physical Requirements

• Communicating with others to exchange information.
• Sedentary work that primarily involves sitting/standing.
• Lifting and Moving objects up to 50 pounds.
• Moving about to accomplish tasks or moving from one worksite to another.
• Repeating motions that may include the wrists, hands and/or fingers.

Environmental Hazards

• Low temperatures.
• Outdoor elements such as precipitation and wind.
• Elevated temperatures.
• Noisy environments.

Work Schedule

Monday through Friday 8-5, with occasional night/weekend/on-call.

Driving University Vehicle

Yes

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.