Student Services Coordinator

Title: Student Services Coordinator

Employee Classification: Student Services Coordinator

Campus: University of North Texas - Dallas

Division: DAL-Academic Aff & Stdnt Success

SubDivision-Department: DAL-Student Success

Department: DAL-Registrar-521260

Job Location: Dallas

Salary: $53,930.000

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The Office of the Registrar supports the academic mission of the university by maintaining the integrity, accuracy, and security of student records and enrollment data. The department provides leadership in academic policy implementation, student information systems administration, institutional reporting, and data governance. Through collaboration with campus partners, the Registrar's Office ensures efficient business processes, regulatory compliance, and the effective use of technology to enhance student services and support informed decision-making across the institution.

Position Overview

This position is responsible for overseeing Veteran Educational Benefits in collaboration with the UNT Dallas Bursar and Veteran Student Success Center in accordance with the federal regulations set forth by the U.S. Department of Veteran Affairs. In addition to this program, the Student Services Coordinator also contributes to the overall student record and class scheduling processing and other specialized projects within the Registrar’s Office.

Minimum Qualifications

Bachelor's degree in related field and three years of student services, student affairs, counseling, advising or related experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

• Demonstrated experience related to the administration and support of student services programming.
• Strong presentation skills, problem solving, and critical thinking skills.
• Ability to communicate effectively with all populations verbally and in writing.
• Ability to develop and maintain effective working relationships and work collaboratively with other campus stakeholders.
• Ability to work independently with accuracy and attention to detail and follow instructions without close supervision.
• Demonstrated ability to multitask, work under pressure, prioritize and meet deadlines with overlapping projects.
• Demonstrate a high level of customer service.

Preferred Qualifications

• Knowledge of PeopleSoft Campus Solutions, specifically the Student Records module.
• Experience with certification and reporting of veteran education benefits (VA and DOD).
• Past collaboration with Financial Aid and Scholarships, Student Business Services, and the VA Experience with Veterans Administration (VA) Once system.

Job Duties

• Assists in the overall operation of the Registrar’s Office including but not limited to registration functions, department phone and email communications, degree conferral, class scheduling, other special projects, etc. 
• Provide accurate and timely reporting to the U.S. Department of Veteran Affairs and State Approving Agency to certify student enrollment and report changes (e.g., status, academic progress, program updates) in compliance with federal regulations.
• Advise veterans, active-duty military, and dependents on eligibility, procedures, and required documentation for VA educational benefits; Collaborate with internal departments to support student account accuracy (e.g., Bursar) and training and assistance to student services as related to VA educational benefits (e.g. VA Student Success Center and Academic Advising Center).
• Maintain up-to-date knowledge of laws, regulations, and VA guidance related to VA educational benefits and complete required annual training to remain an authorized School Certifying Official.
• Maintain accurate student records and ensure timely communication of new programs or institutional changes to the VA and State Approving Agency.
• Assists to coordinate institutional responses and documentation for VA audits and site visits related to VA educational benefits.

Physical Requirements

• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pounds.
• Sedentary work that primarily involves sitting/standing.
• Moving about to accomplish tasks or moving from one worksite to another.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday - Friday, 8:00am-5:00pm, with some nights/weekends.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.