Application Support Analyst
Application Support Analyst
- 512814
- Denton, Texas, United States
- Staff
Title: Application Support Analyst
Employee Classification: Application Support Analyst
Campus: University of North Texas
Division: UNT-Enrollment Management
SubDivision-Department: UNT-Enrollment Systems
Department: UNT-Enrollment Systems-165100
Job Location: Denton
Salary: Commensurate with experience
FTE: 1.000000
Retirement Eligibility: TRs Eligible
About Us - Values Overview
Department Summary
Enrollment Systems supports key areas in the Division of Enrollment by developing and managing CRM solutions, improving digital platforms, employing data analytics to guide decisions throughout the student lifecycle, and maintaining technologies that strengthen service delivery.
Position Overview
The Application Support Analyst supports Salesforce operations for the Division of Enrollment by analyzing data and business processes, partnering with stakeholders to translate needs into Salesforce configurations and procedures, and providing day to day administration, troubleshooting, documentation, and continuous improvement to ensure reliable, secure, and user centered system performance.
Minimum Qualifications
Bachelor's degree in related field and three years of work experience in computing, information systems, or related field; or any equivalent combination of education, training and experience.
Knowledge, Skills and Abilities
Working knowledge of Salesforce administration and data governance. Strong ability to analyze business processes and data to identify needs and improvements. Skill in configuring Salesforce features such as objects, fields, flows, validation rules, security settings, reports, and dashboards. Ability to troubleshoot issues, determine root causes, and implement practical solutions with care for system stability and user impact. Clear communication skills for translating technical details to non-technical audiences, along with the ability to document procedures and support materials. Demonstrated attention to detail, strong organization, and a collaborative approach to supporting divisional goals.
Preferred Qualifications
Experience with Salesforce is highly desirable
Job Duties
- Review and analyze administrative business processes and needs for efficiency, simplification, and automation.
- Provide analysis, propose technical solutions, and complete assigned projects in a timely manner.
- Support business processes and communications pertaining to recruitment and student data.
- Provide reporting against CRM data and serve as a resource for user self service reporting.
- Support platform configurations, patches and upgrades.
- Provide first line support for user issues
- Support end users requests on email communications. Assist with template setups, campaigns, and reports related to email sends.
- Develop technical documentations on key areas to support business processes. Ensure that current documentations are maintained or updated as needed. Develop and conduct training sessions.
- Execute security models to meet needs of institution.
Physical Requirements
- Sedentary work that primarily involves sitting/standing.
- Communicating with others to exchange information.
Environmental Hazards
- No adverse environmental conditions expected.
Work Schedule
8:00 am - 5:00 pm
Driving University Vehicle
No
Security Sensitive
This is a Security Sensitive Position.
Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits
For information regarding our Benefits, click here.
EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.
