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Education Tech Support Special

514961

Fort Worth, Texas, United States

Staff

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Title: Education Tech Support Special

Employee Classification: Education Tech Support Special

Campus: University of North Texas Health at Fort Worth

Division: HSC-Information Technology

SubDivision-Department: HSC-Information Technology

Department: HSC-Information Technology-370000

Job Location: Fort Worth

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The Classroom and Events Technology Support (CETS) is the team that provides audio-visual and related support for the technology in the classrooms, conference rooms, and for special events, both on and off campus. CETS supports all UNT Health students, faculty, and staff.

Position Overview

This position will be responsible for day to day activities assigned to them as well as problem resolution to support users within the UNT Health campus in Fort Worth. Assist with complex problem solutions within the Classroom and Events Technology Support (CETS) projects to ensure high quality of AV/IT and customer service delivery across UNT Health.

Minimum Qualifications

Bachelor's degree or equivalent combination of education and experience.

Knowledge, Skills and Abilities

Strong oral and written communications skills.
Ability to assimilate, retain, and utilize technical information.
Ability to establish and maintain effective working relationships.
Ability to work with considerable independence and initiative.
Proficiency in supporting various operating systems and software applications, including Mac OS X, Windows, iOS, and Microsoft Office.
Basic knowledge of audiovisual technologies, televisions, projectors and sound systems.
Technical skills in installing, troubleshooting, and maintaining classroom technology.
Capability to provide immediate technical support in classrooms during lessons.

Preferred Qualifications

The preferred candidate will possess the following additional skills and abilities: Microsoft software, Apple software, computer hardware, basic audiovisual knowledge of televisions, projectors and sound systems. Good mechanical and troubleshooting skills.

Job Duties

Set up and strike equipment for classes, meetings and other events on campus.
Answer phones and email that come in to the CETS department mailbox in a timely manner.
Assist inperson customers with campus technology questions or requests for equipment.
Provide technical support during events if requested.
Assist the Room Scheduling Office with corrections to requests.
Input Facilities work request on damaged or broken equipment in classrooms or conference rooms that are not technology related.
Maintain current list of CETS inventory in classrooms and in storage area.
Perform preventative maintenance on equipment cleaning/replacing filters on projectors, inspecting equipment that is returned from checkout, replace damaged cables in classrooms, replace batteries in microphones and wireless presenters.
Operate cameras and/or production switch board during live streaming events.
Input tickets into Service Now once service is completed.
Assist faculty/staff/students with basic classroom/conference room AV training.
AV installations in classrooms, conference rooms and office space around campus.

Physical Requirements

Communicating with others to exchange information.
Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
Lifting and Moving objects up to 20 pounds.
Lifting and Moving objects up to 50 pounds.
Lifting and moving objects up to 100 pounds or more.
Moving about to accomplish tasks or moving from one worksite to another.
Moving self in various positions to perform tasks in tight and confined spaces.
Operating machinery and/or power tools.
Operating motor vehicles or heavy equipment.
Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

M-F 7:00am-4:00pm with one closing shift (12:00pm-9:00pm) per week and occasional weekends.

Driving University Vehicle

Yes

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.

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