Non-Student Hourly Booth Attendant
Non-Student Hourly Booth Attendant
- 514936
- Denton, Texas, United States
- Staff
Title: Non-Student Hourly Booth Attendant
Employee Classification: Non-Pos Hourly Posting Code
Campus: University of North Texas
Division: UNT-VP Finance & Admin
SubDivision-Department: UNT-Parking & Transportation
Department: UNT-Transportation Services-152520
Job Location: Denton
Salary: $16.00 an hour
FTE: 0.48
Retirement Eligibility: Not Retirement Eligible
About Us - Values Overview
Department Summary
The Parking & Transportation department supports the university community by promoting safe, accessible, and efficient parking and transportation services across campus. Parking & Transportation Attendants play a key role in these efforts by assisting with parking enforcement, providing exceptional customer service, and serving as a visible resource for students, faculty, staff, and visitors. Through daily interactions with the campus community, attendants help maintain orderly parking operations, support transportation initiatives, and contribute to a welcoming and well-managed campus environment.
Position Overview
The Booth Attendant serves as a primary point of contact for individuals visiting the University of North Texas (UNT) and plays an important role as an ambassador for the university. This position provides exceptional customer service to students, faculty, staff, visitors, parents, university officials, and community members while assisting with parking-related needs and questions.
Minimum Qualifications
The successful candidate will provide exceptional customer service to students, faculty, staff, and campus visitors while supporting safe and efficient parking operations in a fast-paced environment. Candidates should demonstrate professionalism, dependability, and the ability to assist the campus community during routine operations and special events.
• High school diploma or GED.
• Demonstrated customer service skills with the ability to interact professionally and courteously with students, faculty, staff, patients, visitors, and the general public.
• Strong verbal communication and interpersonal skills.
• Ability to follow established policies, procedures, and safety protocols.
• Basic computer skills and ability to learn parking management software, handheld devices, and payment systems.
• Ability to exercise sound judgment and resolve routine customer concerns in a professional manner.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.
• Ability to identify, document, and report parking violations, safety hazards, maintenance issues, and security concerns.
• Ability to work flexible hours, including evenings, weekends, holidays, and special events.
• Successful completion of required background checks.
Knowledge, Skills and Abilities
• Excellent customer service and interpersonal communication skills.
• Ability to listen carefully, understand customer needs, and respond appropriately and professionally.
• Strong problem-solving and decision-making skills.
• Ability to remain calm and professional when dealing with difficult situations, complaints, or high-pressure circumstances.
• Ability to follow written and verbal instructions, policies, procedures, and established guidelines.
• Working knowledge of parking rules, regulations, policies, and procedures, or the ability to quickly learn and apply them.
• Ability to quickly develop and maintain knowledge of campus geography, buildings, parking areas, and frequently used campus locations.
• Ability to provide accurate wayfinding and general campus information.
• Ability to perform basic mathematical calculations.
• Ability to recognize and appropriately respond to unusual, suspicious, or potentially unsafe activity.
• Ability to communicate effectively with individuals from a variety of backgrounds and positions.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to work outdoors and in varied weather conditions.
• Physical stamina to perform duties requiring extended periods of standing and walking.
• Ability to lift and carry items weighing up to approximately 50 pounds.
• Ability to see and hear within normal parameters necessary to perform essential job functions.
• Ability to operate a university vehicle safely, when required.
• Must maintain a satisfactory driving record, when driving is an essential function of the position.
Preferred Qualifications
Valid driver's license and satisfactory driving record, if required to operate a university vehicle.
Required License/Registration/Certifications
NA
Job Duties
-
Provides exceptional customer service to students, faculty, staff, visitors, parents, university officials, and community members. Serves as a first point of contact for individuals entering or visiting the UNT campus and represents the university in a professional, welcoming, and knowledgeable manner.
Interacts with distinguished guests, including university leadership, CEOs, presidents, chancellors, city officials, donors, and other high-profile visitors. Provides professional assistance and guidance regarding parking, directions, campus locations, and access to scheduled events.
Maintains visitor parking reservations and assists with coordinating parking for scheduled and last-minute visitors. Notifies departments when their visitors arrive and assists in identifying appropriate parking solutions when assigned spaces are unavailable or displaced.
Maintains current knowledge of campus geography, parking rules and regulations, special events, road closures, construction impacts, parking lot closures, and other changes affecting parking and transportation. Assists motorists and pedestrians with wayfinding and general campus information.
Monitors the booth and surrounding area to ensure they remain clean, organized, professional, and welcoming. Helps maintain a positive first impression for visitors, students, parents, faculty, staff, and guests.
Assists with training and mentoring student employees by providing guidance on parking policies, procedures, customer service expectations, and appropriate interactions with the campus community.
Ensures daily activities are conducted in accordance with UNT policies, applicable regulations, safety guidelines, parking procedures, and established departmental expectations.
Uses appropriate judgment and discretion when responding to customer concerns, complaints, unusual situations, and operational issues. Escalate matters to a supervisor or appropriate department when necessary.
Maintains awareness of the surrounding environment and promptly reports unusual, suspicious, or potentially unsafe activity to a supervisor, UNT Police, or other appropriate personnel.
Physical Requirements
Communicating with others to exchange information.
Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
Lifting and Moving objects up to 50 pounds.
Moving about to accomplish tasks or moving from one worksite to another.
Operating motor vehicles or heavy equipment.
Sedentary work that primarily involves sitting/standing.
Environmental Hazards
Work with toxic or caustic chemicals.
Noisy environments.
Low temperatures.
Work Schedule
Part-time, up to 19 hours per week.
Driving University Vehicle
Yes
Security Sensitive
This is a Security Sensitive Position.
Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits
For information regarding our Benefits, click here.
EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
