Registrar Specialist
Registrar Specialist
- 513432
- Denton, Texas, United States
- Staff
Title: Registrar Specialist
Employee Classification: Registrar Specialist
Campus: University of North Texas
Division: UNT-Enrollment Management
SubDivision-Department: UNT-Registrar
Department: UNT-Registrar-165001
Job Location: Denton
Salary: $33,312.00
FTE: 1.000000
Retirement Eligibility: TRS Eligible
About Us - Values Overview
Department Summary
The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting.
We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve.
The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.
UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.
Position Overview
This position supports transfer credit processing and is responsible for the maintenance and coordination of student records within various software platforms and student information systems, ensuring the accuracy and integrity of academic data. This role requires direct interaction with students, former students, faculty, and staff, processing data-driven requests, and ensuring compliance with a range of institutional, state, and federal regulations.
This position requires a detail driven critical thinker who thrives in a fast-paced environment and is skilled in using diverse software platforms to provide accurate, timely support. This position provides crucial front-line interactions with students, faculty and staff through targeted communications and documentation related to student records and office procedures.
Minimum Qualifications
Associate's degree and one year of office administration experience; or any equivalent combination of education, training and experience.
Knowledge, Skills and Abilities
Skill in telephone etiquette and courteous communication with public, verbally and in writing. Ability to evaluate facts or situation to route calls/customers appropriately. Strong customer service skills. Basic MS Office skills. Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math. Knowledge of standard office policies and procedures.
Preferred Qualifications
Ability to communicate verbally and in writing through formal and informal communication structures. Ability to develop and maintain effective working relationships. Ability to work both as a group and independently.
Job Duties
- Serve as front line contact for customer inquiries through multiple software systems, providing professional guidance and support.
- Provide interpretation of academic policies and procedures to students, faculty, and staff, and by serving as a knowledgeable resource on PeopleSoft functionality and student records workflows.
- Interpret and comply with applicable policies at the state, federal, and university level when resolving and responding to customer requests and inquiries.
- Collaborate across departments to resolve customer issues and improve workflow and determine need for escalation of complex or time sensitive inquiries.
- Rapidly learn a variety of complex software systems and establish technical proficiency to process, research, and respond to customer requests.
- Analyze request patterns and provide feedback on potential process improvements.
Physical Requirements
- Communicating with others to exchange information.
- Sedentary work that primarily involves sitting/standing.
Environmental Hazards
- No adverse environmental conditions expected.
Work Schedule
Mon-Fri 8a-5p with some overtime
Driving University Vehicle
No
Security Sensitive
This is a Security Sensitive Position.
Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits
For information regarding our Benefits, click here.
EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
