Title: Senior Clinical Operations Coordinator

Employee Classification: Senior Clinical Operations Crd

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-Correctional Medicine-350501

Job Location: Fort Worth

Salary: 55000.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The Correctional Medicine Department is a non-academic service-line under UNTHSC’s Office of Clinical Innovation. This Department oversees and manages two Comprehensive Medical Services contracts with Federal Bureau of Prisons (BOP): Federal Medical Center (FMC) Fort Worth – male facility and FMC Carswell – female facility.

Correctional Medicine serves as the prime-vendor contractor responsible for providing inpatient/outpatient facility and specialty physician services for these two FMCs. We provide additional on-site specialty clinics and other locum tenens services at each prison facility. We have an established Correctional Medicine – Provider Network of local hospitals, outpatient centers and ambulatory health clinics that we subcontract with to provide health care services for our contracts. We also utilize our HSC Health faculty practice plan to provide a number of these specialty services.

Both of our federal contracts are fee-for-service arrangement with rates based a percentage premium to the current Medicare Fee Schedule. Each contract is awarded under the terms and conditions of the Federal Acquisition Regulation. These are 5-year service contracts with a Base Year and 4 one-year option periods. We were recently awarded a new contract effective on May 1, 2021 for the FMC Fort Worth facility and we are currently operating under Purchase Order extension for FMC Carswell until a new contract is awarded.

We currently employ 31 staff who provide support services for four key areas: Clinical Operations; Business Operations; Financial Operations, and Administrative Operations. Correctional Medicine also has other internal groups that provide support for our operations including UNT’S Office of General Counsel, Business Service Center, Finance, ITS, Media Relations and Institutional Compliance.

Position Overview

This purpose of this Quality Control Coordinator position is to develop and maintain quality control, compliance and quality assurance programs for HSC Correctional Medicine's Comprehensive Medical Services contracts with the Federal Bureau of Prisons. Quality Control Coordinator position will be located within the University of North Texas Health Science Center’s (HSC) Correctional Medicine Department (CMD). This position will report to the CMD Associate Vice President with collaboration with Executive Director of Clinical Operations, Director of Business Operations, Manager of Financial Operations and CMD Medical Director

The principle responsibilities of the Quality Control Coordinator include, but is not be limited to, developing tracking reports, collecting data, analyzing performance outcomes and recommending process improvement tasks in order to meet or exceed contract performance goals and objectives. This position collaborates with administrative, business, financial and clinical operation areas to implement and sustain effective quality control systems, contract reporting metrics and identify process improvement opportunities to ensures contract compliance across all operational areas. The incumbent will also focus on adherence to contract performance standards and compliance with HSC and Department policies and procedures as well as federal and state regulations.

This position supports Correctional Medicine's approved Strategic Plan, which includes developing and implementing a system to monitor the Quality Control Plans for each Federal Medical Center to ensure compliance with department goals, objectives and contract performance requirements.

Minimum Qualifications

High school diploma or GED and eight (8) years of related experience in a hospital and/or ambulatory care setting. Requires graduation from an accredited Medical Assistant program.

Knowledge, Skills and Abilities

• Ability to coordinate and monitor clinical scheduling, operations, and outcomes and performance on health care contracts
• Ability to communicate verbally and in writing in a health care setting
• Knowledge of clinical scheduling software, electronic medical record systems and Microsoft Office applications
• Excellent written, verbal and interpersonal communication skills
• Ability to prioritize and meet deadlines
• Ability to provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Respond to Clinical Operations Team member questions, concerns and oversee team work assignments for quality and policy compliance
• Conduct team meetings
• Provide quality customer service, including interacting with contract providers, responding to inquiries from BOP staff and effectively handling clinical operation issues and concerns
• Must have valid driver's license, appropriate automobile insurances and may be required to successfully pass all BOP Security
• Clearance requirements and maintain such security clearance throughout employment
• Must adhere to all BOP security requirements and confidentiality requirement regarding release of proprietary information related to contract proposals, business, and financial operations

Preferred Qualifications

Minimum qualifications:

• Bachelor’s degree in quality assurance, Quality Control, or Business Administration.
• At least three (3) years of demonstrated experience in a quality related role, or equivalent combination of education and experience.

Preferred qualifications:

• Experience in correctional medicine and federal contracting with an understanding of business, financial and clinical operations.
• Proficiency in data collection, analysis and reporting using electronic software application, such as MS Excel, Tableau, Qualtrics or similar software applications.
• Familiarity with electronic health record systems, to include NextGen, EPIC or other recognized commercial electronic health record systems.

Job Duties

• To be added by department.
• Develop and maintain quality control, compliance and quality assurance programs for HSC’s Comprehensive Medical Services contracts.
• Duties include developing and implementing Quality Control Plans to include quality control protocols, policies and procedures to monitor and report contract performance across business, finance, clinical and administrative operations.
• Conduct regular quality and contract performance reviews of operational processes and outcomes to ensure compliance with contract requirements and applicable regulatory standards.
• Review clinical, business, financial, and administrative records for accuracy and adherence with contract performance metrics.
• Create and maintain quality and performance tracking systems to ensure compliance with contract terms and conditions as well as related contract deliverables. Develop and present detailed reports on compliance metrics, trends, and areas of concern to CMD Management.
• Implement process improvement initiatives to identify contract performance inefficiencies and risks within operational workflows and recommend corrective action plan.
• Perform operations surveys with internal and external stakeholders to solicit suggestions and recommendations to enhance customer satisfaction, contract compliance and performance outcomes.
• Develop, prepare and maintain analytical reports detailing quality control and contract performance outcomes to brief HSC Executive Staff, FMC Executive Staff, Legal, Internal Audit and Compliance Teams.
• Act as the primary point of contact for quality control and quality assurance initiatives with the BOP, CMD Management, and HSC Departments. Facilitate communication between clinical, business, financial administrative teams to address and resolve operational issues.
• Develop and implement training programs to ensure CMD Staff meet quality and performance standards required by our contracts.
• Work in collaboration with clinical, business, finance and administrative teams to provide support for Audit, Legal, Information Technology and Compliance Teams on reviews of contract performance.
• Provide operational support for the CMD Management and Staff and all other duties as assigned to support the missions and goals of HSC and CMD. Provide back-up coverage for CMD staff, as requested, when a vacancy occurs, backlog of workload exists, or special projects warrant reassignment of duties.

Physical Requirements

• Communicating with others to exchange information.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8-5

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.