Title: Senior Registrar Coordinator

Employee Classification: Sr Registrar Coordinator

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Registrar

Department: UNT-Registrar-165001

Job Location: Denton

Salary: $47,232.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Department Summary

The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting. We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve.
The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.

UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

Position Overview

The Senior Registrar Coordinator is responsible for the coordination of the day-to-day operations, processing, and customer service of the registration and records area.

Minimum Qualifications

Bachelor's Degree and three year of related experience or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

• Skill in the use of standard office equipment and software.
• Ability to effectively use computer and information technology.
• Skill in using computer applications including word processing software or ability to quickly assimilate.
• Knowledge of principles and processes for providing high quality customer service.
• Skill in telephone etiquette and courteous communication with public, verbally and in writing, evaluating information and address identified issues.
• Ability to work in a collaborative results-oriented environment.
• Ability to consistently exercise initiative, tact, diplomacy, and professionalism.
• Knowledge of standard office policies and procedure's ability to quickly assimilate.

Preferred Qualifications

Prior experience working in a Registrar's Office, student records, or student affairs.

Job Duties:

• Provides training to faculty and staff in addition to creating and maintaining processing documentation and other training/reference materials.
• Supervise Registrar Specialists in the Records and Registration area.
• Completes all required training as assigned.
• Coordinate daily processing for Registration and Records including inquiries via Salesforce, workflow, and front counter requests. Manage customer service of the area including phone, virtual appointments, email inbox, front counter, and student worker coverage.
• Organize the audit roll process, training for campus partners, and serve as a point of contact for excess hours processing and student inquiries.
• Supervise components of the University grade reporting process including creating grade rosters, communicating deadlines to faculty and staff, and management of manual processes and tasks. 
•  Serve as a point of escalation for all registration and records inquiries including Academic Fresh Start, duplicate IDs, test credit, registration inquiries, and post census student record cleanup. 

Physical Requirements:

• Communicating with others to exchange information.
• Sedentary work that primarily involves sitting/standing.

Environmental Hazards:

• No adverse environmental conditions expected.

Work Schedule:

Monday - Friday 8:00am - 5:00pm with some overtime

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.