Student Services Associate

Title: Student Services Associate

Employee Classification: Student Services Associate

Campus: University of North Texas - Dallas

Division: DAL-Enrollment Mgmt & Student Aff

SubDivision-Department: DAL-Enrollment Mgmt & Student Aff

Department: DAL-Financial Aid-521240

Job Location: Dallas

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The Office of Financial Aid and Scholarships (OFAS) at the University of North Texas at Dallas (UNT Dallas) is committed to expanding access to higher education by providing comprehensive financial aid services to students and families. The office administers and oversees a wide range of federal, state, and institutional aid programs, including grants, work study, scholarships, and loans, while ensuring strict compliance with applicable regulations and policies. Through personalized counseling, efficient processing, and expert program management, OFAS supports students throughout the financial aid life cycle—from FAFSA application to award disbursement—advancing the university’s mission of student success and affordability.

Position Overview

The University of North Texas at Dallas invites applications for the position of Student Services Associate in the Office of Student Financial Aid and Scholarships. Candidates should be able to express enthusiastic support for the mission of the university, its core values (virtue, civility, reasoning, and accountability), and its vision to become a highly valued University that will be recognized for its distinctive interdisciplinary approaches to education, for innovative research, and for its commitment to serving Dallas, surrounding communities, and the State of Texas. For more information about the university, go to: http://untdallas.edu This position will provide immediate and comprehensive services to customers relating to federal, state, and institutional regulatory requirements, awarding financial aid, calculating federal need analysis eligibility, performing detailed technical duties , conducting financial aid presentations and providing intensive educational loan program data. The incumbent is the first point of contact for the department and with other university personnel.

Minimum Qualifications

Bachelor's degree and one (1) year of related experience; or equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Thorough knowledge of University policies including FERPA and procedures related to the area of assignment.
• Considerable knowledge (or ability to rapidly assimilate and retain) university operating procedures, organization and management policies.
• Working knowledge of sound business principles, practices, and techniques. Intermediate level knowledge of
• Microsoft Office Suite, in particular Outlook, Word, Excel and PowerPoint.
• High level of competence using email and search engines.
• When required: Skill in typing at a moderately fast rate with few errors.
• Knowledge of general safe working procedures related to work performed.

Preferred Qualifications

• Two years of experience in a college or university Financial Aid Office
• Experience delivering presentations and training to both small and large groups
• Knowledge of university policies and procedures related to assigned functional areas, or the ability to quickly acquire such knowledge
• Knowledge of federal and state financial aid regulations, or the ability to rapidly learn and apply them
• Demonstrated customer service experience in a wide settings
• Strong interpersonal skills with the ability to develop and maintain effective working relationships
• Ability to sit and work at a desk for extended periods
• Strong problem-solving and decision-making skills
• Proficiency in composing correspondence and preparing reports
• Skill in collecting, recording, and compiling data for reporting purposes
• Ability to work independently and manage multiple priorities
• Experience with PeopleSoft and ImageNow/Perceptive Content systems strongly preferred

Job Duties

• Assessing and adjusting cost of attendance budgets.
• Determining if verification data elements have an impact on aid eligibility.
• Assessing program eligibility.
• Performing Loan Check Management, Loan Entrance Exit Counseling, and Scholarship Processing.
• Assisting, scheduling, coordinating and participating in annual Financial Aid Help Sessions, campus and community events and college nights.
• Answering questions and complaints regarding Federal, State, and Institutional regulations and guidelines.
• Analyzes and monitors computer reports for accuracy, adherence to requirements, and/or discrepancies, and takes corrective actions.
• Prepares report and maintains statistical data in functional area .
• Processes and reviews applications for grants, loans, and/or scholarships.
• Maintains and posts records in electronic and paper record system.
• Counseling and routing incoming inquiries regarding financial aid application processes.
• Assuming accountability for and maintaining knowledge of federal, state and institutional guidelines and regulations.
• Determining and explaining formulas and calculations.

Physical Requirements

• Sedentary work that primarily involves sitting/standing.
• Lifting and Moving objects up to 20 pounds.
• Communicating with others to exchange information.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

M-F 8-5; on campus; occasional nights & weekends

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Please include resume and 3 professional references with your application.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.