Title: Card Services Specialist

Employee Classification: Card Services Specialist

Campus: University of North Texas - System Administration

Division: SYS-Finance & Admin

SubDivision-Department: SYS-Procurement

Department: SYS-Procurement-927100

Job Location: Denton

Salary: Commensurate with Experience

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview:

Department Summary

Vision
We strive to be THE benchmark of procurement exhibiting a high degree of excellence in how we inspire, lead, and challenge the way Procurement enables mission and customer success.

Mission
We enable customer success through sourcing, purchasing, and payment services to achieve best value and UNT System’s educational and research missions.

Position Overview

The Card Services Department is an essential component of the University of North Texas System Procurement Department. The Procurement Department is responsible for establishing procurement policies and procedures to ensure the University System operates with integrity and transparency in the marketplace. The role of the Card Services Department is to support the mission of the University by procuring goods and services designed to meet the operational needs of the University System. We are also responsible for providing leadership on procurement issues and obtaining the best value for the University System while adhering to state, federal and University guidelines. Performs journey level card services work with proven experience. Responsible for customer service and auditing card services transactions from University Departments for goods and services. Thinks logically, gathers relevant information, identifies alternatives, weighs evidence and takes appropriate actions.

Note to applicants - This position would start May 01, 2025 or after.  

Minimum Qualifications

Bachelor's Degree in business or a related field of study or four years' of related experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Ability to work well in a team environment.
• Excellent written and verbal communication skills.
• Ability to listen effectively and articulate thoughts and ideas clearly.
• Impeccable interpersonal skills and rapport with the ability to build trust and create value through collaborative relationships.
• Ability to multitask and problem solve while maintaining composure and persevere through evolving and growing environment.
• Thorough knowledge of or ability to quickly learn applicable laws, codes, regulations, standards, methods and practices related to Higher Education Procurement and/or Card Services.
• Ability to provide high quality customer service and maintain those standards.
• Comprehensive understanding of Microsoft Tools; Outlook, MS Excel, MS Word and industry standard PO software programs.
• Actively seeks opportunities for continuous learning and to stay up to date on industry trends.
• Ability to work under limited supervision with latitude for the use of initiative and independent judgement to resolve situations and know when to escalate issues

Preferred Qualifications

Required License/Registration/Certifications

Job Duties:

• Review card services reports and maintain regular follow up with customers (quality control). 
• Resolve issues and know when to escalate. 
• Ensure internal and external customers comply with Federal, State, and UNT Policies and Procedures. 
• Troubleshoot and resolve issues to ensure timely processing for Pcard and Travel. 
• Reconcile (review and audit) reports monthly for the appropriate guideline compliance. 
• Assist department customers with identifying opportunities to use Pcard to the maximum responsible extent. 
• Completing and Filing State required Procurement Forms (LBB, ECM, VPTS). 
• Enter Contract Information/Data in Total Contract Manager (TCM).
• Provides leadership, supervision, mentorship and training with integrity and transparency to various internal and external customers. 
• Other duties as assigned.

Work Schedule:

Generally, Monday - Friday 8am - 5pm

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.