Title: Clinical Operations Specialist

Employee Classification: Clinical Operations Specialist

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-Correctional Medicine-350501

Job Location: Fort Worth

Salary: $46,200/ year

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview:

Department Summary

The Correctional Medicine Department is a non-academic service-line under UNTHSC’s Office of Clinical Innovation. This Department oversees and manages two Comprehensive Medical Services contracts with Federal Bureau of Prisons (BOP): Federal Medical Center (FMC) Fort Worth – male facility and FMC Carswell – female facility.
Correctional Medicine serves as the prime-vendor contractor responsible for providing inpatient/outpatient facility and specialty physician services for these two FMCs. We provide additional on-site specialty clinics and other locum tenens services at each prison facility. We have an established Correctional Medicine – Provider Network of local hospitals, outpatient centers and ambulatory health clinics that we subcontract with to provide health care services for our contracts. We also utilize our HSC Health faculty practice plan to provide a number of these specialty services.
Both of our federal contracts are fee-for-service arrangement with rates based a percentage premium to the current Medicare Fee Schedule. Each contract is awarded under the terms and conditions of the Federal Acquisition Regulation. These are 5-year service contracts with a Base Year and 4 one-year option periods. We were recently awarded a new contract effective on May 1, 2021 for the FMC Fort Worth facility and we are currently operating under Purchase Order extension for FMC Carswell until a new contract is awarded.
We currently employ 31 staff who provide support services for four key areas: Clinical Operations; Business Operations; Financial Operations, and Administrative Operations. Correctional Medicine also has other internal groups that provide support for our operations including UNT’S Office of General Counsel, Business Service Center, Finance, ITS, Media Relations and Institutional Compliance.

Position Overview

This position will assist with coordinating the clinical operations for UNTHSC Comprehensive Medical Services. The incumbent may also assist with coordinating and supervising contracts with the Federal Bureau of Prisons (BOP) and other Correctional Medicine Department-assigned projects and contracts.

The Clinical Operations Specialist will be assigned to provide clinical and/or administrative support for UNTHSC’s Comprehensive Medical Services Contract with the Federal Medical Center (FMC) Carswell and Federal Medical Center (FMC) Fort Worth to help meet our contract performance requirements, improve, and/or enhance the contractual relationship between UNTHSC and the BOP.

Minimum Qualifications

Completion of an accredited Medical Assistant program and five (5) years of demonstrated clinical office experience to include clinical scheduling for multi-specialty group practice and related back-office experience.

Knowledge, Skills and Abilities

* Ability to review and assess specialty referrals, facilitate clinical orders, and coordinate clinical scheduling of appointments and procedures and other related clinical operations support tasks
* Must be computer literate and technologically competent to communicate in written and electronic media at all levels within a health care organization
* Knowledge and demonstrated capability of using clinical scheduling software, electronic medical record systems, and Microsoft Office software applications
* Ability to successfully pass and maintain necessary security clearance
* Excellent written, verbal and interpersonal communication skills and ability to prioritize and multi-task in an effective and efficient manner

Preferred Qualifications

Preference will be given to applicants with experience in providing administrative support for a healthcare business office with proficiencies in personal computers, office automation, and communication technology.
At least two (2) years of demonstrated experience with various specialty services in a multispecialty group practice.

Required License/Registration/Certifications

Completion of an accredited Medical Assistant program and current Medical Assistant Certificate

Job Duties:

• Coordinate clinical scheduling for a broad spectrum of clinical specialties; performing clinical triaging of referral packages from the BOP, including reviewing inmate patient history, medical record documentation, physician orders, laboratory reports, imaging reports, and other ancillary diagnostic reports to ensure inmate patients are prepared for their scheduled appointments and/or procedures.
• Communicate appropriate instructions, and recommended treatment plans, complete retrieval of appropriate medical records, and accurately coordinate inmate patient appointments with Correctional Network Providers and Facilities.
• Effectively utilize electronic scheduling and health record systems to schedule accurate specialty appointments and/or procedures, document electronic clinical scheduling reports, track pending appointments, cancellations, and no-show appointments, and report negative trends and findings to the Clinical Operations Coordinator, Clinical Operations Manager, and CMD Executive Staff, as appropriate. 
• Facilitate the timely retrieval and reporting of medical record reports for completed specialty appointments and/or procedures to the BOP in support of UNTHSCs Comprehensive Medical Services Contract. 
• Provide clinical operations support for BOP Health Services Staff, Correctional Network Providers, and Facilities, as necessary, to assist with clinical scheduling and oversight of clinical operations for our BOP contracts.
• Establish and maintain an open line of communication with all clinical operations and administrative support areas, both external and internal, as required. Participate in Clinical Operations Meetings and/or other special meetings related to UNTHSCs Comprehensive Medical Services contracts.
• Provide all other duties necessary to support the missions and goals of UNTHSC and UNT Health. 

Physical Requirements:

• Communicating with others to exchange information.
• Moving about to accomplish tasks or moving from one worksite to another.
• Sedentary work that primarily involves sitting/standing.

Environmental Hazards:

No adverse environmental conditions expected.

Work Schedule:

Monday – Friday 8am – 5pm

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.