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Cross-Functional Information Technology Support Coordinator

 

 

Cross-Functional Information Technology Support Coordinator

  • 513985
  • Denton, Texas, United States
  • Staff
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Title: Cross-Functional Information Technology Support Coordinator

Employee Classification: Cross Funct IT Support Coord

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-Ryan College of Business

Department: UNT-Business Info Technology Svcs-131220

Job Location: Denton

Salary: $58,212.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible 

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
 
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
 
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
 

Department Summary

The G. Brint Ryan College of Business is the choice of nearly 9,000 students, making it one of the largest business schools in the nation. Since 1961, the college has been continuously accredited by the Association to Advance Collegiate Schools of Business (AACSB), a hallmark of the world’s best business schools. Nationally recognized, cutting-edge degrees enable students to learn beyond the classroom, preparing them to become leaders in their fields.

Position Overview

Works as a flexible member of the G. Brint Ryan College of Business IT Support team (BITS) to maintain and troubleshoot Help Desk support issues. The employee will provide primary and secondary technical support to faculty, staff, and students. Assist in the upgrade, installation, and maintenance of computers, lab equipment, and software. Utilize the call tracking system to document all work performed. The employee will provide technical support for all PCs, laptops, mobile devices, and all end user support in the G. Brint Ryan College of Business support area.

Minimum Qualifications

Bachelor's degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

*Prior experience with Windows OS, equipment and software may be specified as needed by department.
* Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
* Ability to operate computer keyboards and to install computer hardware.
* Ability to assimilate, retain and utilize technical and applications-oriented information.

Preferred Qualifications

Understands computer systems, is able to utilize critical thinking skills, SCCM/Intune skills.

Required License/Registration/Certifications

 

Job Duties

  • Workstation Deployment Build and Knowledgebase Maintenance 
  • Mac Deployment Build and Mac Support 
  • Scripting and Automation Support with Computer Support 
  • Assist with Infrastructure Change Management 
  • Assist with Centralized management software such as AD/Intune. 
  • Assist with Centralized security software such as Crowdstrike/Rapid7 
  • Team Mentoring and Supervisor Backup When Needed
  • Complete special projects as assigned 

Physical Requirements

Communicating with others to exchange information.
Lifting and Moving objects up to 20 pounds.
Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday - Friday 8 am - 5 pm

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.

 

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