Title: Enrollment Services Associate

Employee Classification: Enrollment Services Associate

Campus: University of North Texas - Health Science Center

Division: HSC-Provost & Exec VP

SubDivision-Department: HSC-Divison of Student Affairs

Department: HSC-Enrollment Management-300370

Job Location: Fort Worth

Salary: Commensurate with experience, with a minimum of $42,000 per year

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Department Summary

The Division of Enrollment Management within the University of North Texas Health Science Center encompasses Admissions & Recruitment, Financial Aid and Student Records & Enrollment. This team assists students from the beginning of their academic journey through their degree completion at UNTHSC.

Position Overview

The Enrollment Services Associate within the Registrar and Student Records Office will support the overall processing from matriculation to graduation of one or more programs. This includes processing enrollments, records requests, record keeping, grade posting, while upholding FERPA privacy regulations. They will work with faculty, staff, and students to ensure that all processes are completed according to institutional policy.

Minimum Qualifications

Bachelor's degree and one (1) year of related experience; or equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Excellent customer service
• Excellent verbal and written communication skills
• Ability to maintain confidentiality of student records
• Strong problem solving and organizational skills
• Ability to maintain a high level of accuracy in a time sensitive and demanding environment
• Ability to maintain flexibility

Preferred Qualifications

• 3-5 years of related Higher Education experience
• Knowledgeable of and experience with PeopleSoft/EIS
• Experience in handling security sensitive information
• Exceptional attention to detail
• Independent judgement and decision-making skills

Required License/Registration/Certifications

N/A

Job Duties:

• Explaining policy and procedures to students and other constituents/customers in order to advise them of potential solutions to problems.
• Handles confidential information with tact, discretion and in compliance with FERPA regulations.
• Establish, monitor, maintain, and oversee both the imaged and physical records of students and alumni.
• Promotes and supports other offices by participating in various institutional functions as needed. (i.e. Orientation, Commencement, White Coat Ceremony, Discover MyHSC Day).
• Completes student degree audits and graduation processing.
• Coordinates enrollment changes with necessary offices such as student financials, financial aid, and the programs.
• Must work effectively with colleagues and stakeholders by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
• Will be called upon to exercise good judgment in making various decisions related to departmental functions.
• Initiates and processes the New Student Information Survey.
• Manages the meningitis vaccination records process.
• Assist students, faculty and staff with information requests within all areas of the University.
• Processes term enrollments and enrollment adjustments of new and continuing students.
• Perform other duties as assigned.

Work Schedule:

Monday – Friday, 8:00am-5:00pm with a limited remote work option.

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.