Title: ERP System Administrator I

Employee Classification: ERP System Administrator I

Campus: University of North Texas - System Administration

Division: SYS-Information Technology

SubDivision-Department: SYS-Information Technology

Department: SYS-Information Technology-925000

Job Location: Denton

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview

Department Summary

UNT System Information Technology is a component of The University of North Texas System. The mission of UNT System Information Technology is simple: to be the best at delivering customer-aligned IT solutions and services. Our services are provided to all member institutions using an IT shared services governance model.

UNT System Information Technology provides the primary technology used by all campuses to support their operations. These include: shared resources of data centers, computing hardware, software applications, network and voice communications, collaboration and productivity capabilities, central web services, risk management, and security and compliance services. As a department, we strive to provide the most professional personnel possible to serve our campus constituents.

The University of North Texas is a state employer offering great benefits, including medical, dental, life, retirement, ample paid time off, and great work/life balance.

Position Overview

The ERP Systems Administrator I supports daily operations of ERP systems by installing, configuring, and maintaining software, troubleshooting issues, and automating routine tasks. The role ensures system stability and performance, provides second-tier support, and maintains documentation. It fills a critical gap between help desk and senior admin roles, enabling efficient service delivery and allowing senior staff to focus on strategic initiatives.

Minimum Qualifications

Bachelor's degree with coursework in computing or information systems and one year of related computer programming  experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Knowledge of ERP systems, client/server architecture, and software installation and configuration.
Proficiency in troubleshooting and resolving system issues, with the ability to analyze problems and develop effective solutions.
Skilled in scripting and automation to streamline tasks.
Familiarity with system performance monitoring.
Ability to read and apply technical documentation.
Effective communication and collaboration skills to work with users and technical teams. Detail-oriented with strong documentation practices.
Knowledge of safe working procedures and licensing compliance.
Capable of working independently while following established procedures.
Understanding of IT principles, databases, and application support.

Preferred Qualifications

Linux admin experience
PeopleSoft experience

Required License/Registration/Certifications

Job Duties

• Provide second-tier support by troubleshooting ERP system issues, communicating with users, and documenting resolutions.
• Monitor system health and performance, proactively identifying and resolving technical issues. 
• Develop scripts or programs to automate routine tasks and improve system efficiency. 
• Review technical documentation to support system installations, upgrades, and modifications. 
• Create and maintain procedural documentation to support consistent system administration practices.
• Install, configure, and update ERP-related software systems to ensure optimal performance and security. 

Physical Requirements

Communicating with others to exchange information.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Generally, M-F, 8am - 5pm Remote

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.