Title: Faculty Led Programs Support Specialist

Employee Classification: Student & Program Specialist

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-International Affairs

Department: UNT-International Affairs-Gen-110300

Job Location: Denton

Salary: $40,000.00 - $42,000.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Department Summary

The Study Abroad Office is responsible for coordinating the university’s study abroad and exchange programs. Study Abroad has a mandate to expand student participation and to integrate study abroad into the UNT curriculum. We aim to develop new opportunities to meet the unique needs of the UNT community and increase student access to global educational experiences.

Position Overview

The Faculty-Led Programs Support Specialist plays a key role in advancing global learning by supporting the development, coordination, and administration of faculty-led study abroad programs at the University of North Texas. This position is responsible for ensuring the smooth execution of logistical and administrative processes related to program planning, faculty travel, course creation, student registration, billing, and financial aid adjustments.

The Specialist will serve as a primary resource for faculty and students, providing advisory support and ensuring compliance with university and federal policies. A successful candidate will contribute to program marketing initiatives, facilitate informative presentations, and support promotional events designed to increase student participation in study abroad opportunities. This position also serves as a certified U.S. Passport Acceptance Agent.

Minimum Qualifications

Associate's Degree and two years' of office administration experience; or any equivalentcombination of education, training and experience.

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office.
• Demonstrated ability to provide outstanding customer service.
• Demonstrated skill in verbal and written communications.
• Ability to establish and maintain effective working relationships.
• Ability to handle multiple priorities.
• Strong attention to detail.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications:

• Experience using relevant systems and software including EIS, Concur, Cognos, Terra Dotta, Bookings and Excel.
• Ability to work independently while contributing to an overall team effort.
• Second language proficiency with Spanish preferred.

A U.S. Passport Acceptance Agent must also meet the following qualifications:

• Be a United States citizen or non-citizen U.S. national.
• Be unable to access birth or identity documents. Printing, amending, or issuance functions, including performing duties on different days or hours.

As well as be all of the following:

• Not presently on parole or probation related to any Federal, State, or local convictions.
• Not presently under indictment for a Federal, State, or local felony, or a misdemeanor related to breach of trust or moral turpitude
• Free of any Federal, State, or local felony convictions.
• Free of any Federal, State, or local misdemeanor convictions related to breach of trust or moral turpitude (i.e. embezzlement, document fraud, drug offense, or dishonesty carrying out a responsibility involving public trust).

Job Duties:

• Coordinates administrative processes in each phase of the faculty-led program lifecycle. Handles academic coordination such as course creation and course registration. Initiates and monitors student program fee billing and refunds. Provides the Financial Aid and Scholarships Office with program specific cost of attendance information. Collaborates with stakeholders across UNT to improve and streamline administrative workflows. Assists with official office communications related to faculty-led program processes with all students, faculty, and staff.
• Supports faculty in understanding and following university processes related to study abroad program implementation. Initiates and oversees faculty travel arrangements in collaboration with university systems and departments.
• Conducts information sessions, financial aid workshops, and promotional presentations to educate and engage prospective participants. Provides guidance to students on resources, policies, and procedures. Assists with responding to student requests for information through Terra Dotta, email, and in person.
• Maintains up-to-date records using appropriate systems and software including Terra Dotta, EIS, Concur, Cognos, and Excel.
• Serves as a backup U.S. Passport Acceptance Agent in accordance with Department of State regulations.

Work Schedule:

Monday - Friday from 8:00am - 5:00pm. This is an on-campus position with no flexibility for remote work. Some evening or weekend hours may be required for special events or passport office coverage.

Driving University Vehicle:

Yes

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.