Title: Library Services Associate- Evening Coordinator

Employee Classification: Library Services Associate

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-University Library

Department: UNT-University Library-Gen-141000

Job Location: Denton

Salary: Depending on qualifications with a minimum of $33,312.00. of

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Department Summary

As the most-used service on campus and an essential component of education and research at the University of North Texas, the Libraries offer access to more than 6 million items (print and digital) along with expert personnel to assist patrons in achieving their academic and scholarly goals.

We provide innovative programs and support to enhance the relationship between teaching and learning at the University of North Texas.

The Access Services Department promotes and provides access to the collections of the UNT Libraries. As part of the Public Services Division, we strive to meet the information and research needs of library patrons through the services we offer.

Position Overview

The University of North Texas Library is seeking to hire an Evening Coordinator to join our Access Services Department.

This position supervises the Access Services Library Services Desk area operations and student assistant activities during the evening department hours. The person in this position resolves problem situations, manages emergencies, and effectively communicates with the Library Services Desk Manager, Head of Access Services, and students’ direct supervisors about relevant matters that occur during the evening. The person in this position provides primary assistance to the Library Services Desk Manager in hiring, training, and evaluating service desk student assistants and other aspects of student management. This position provides user and access services to library patrons and responds to patron inquiries and issues via email, phone, and in-person. This position assists with training new full-time staff and provides backup coverage for basic user accounts transactions.

Minimum Qualifications

Bachelor's Degree and one year of progressively responsible library experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

Extensive knowledge of library principles and policies, and knowledge of specialized area functions and workflows. Experience in working effectively with students, faculty, staff, and the community. Ability to utilize multiple computer applications toward increased productivity in a rapidly changing environment. Strong leadership skills. Excellent written and oral communication skills. Ability to establish and maintain effective working relationships. Knowledge of safe working procedures and security measures related to work performed.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications:

• Excellent customer service skills
• Excellent oral and written communication skills
• Ability to multi-task in a fast-paced office environment
• Ability to handle difficult patron situations
• Supervisory experience
• Experience training new employees
• Experience using Sierra, ILLiad, Adobe and Microsoft Office products
• Knowledge of library call number systems and online catalogs
• Attention to detail
• Six months experience working in public services in a library setting

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleague develop these preferred skills.

Required License/Registration/Certifications

Job Duties:

• Supervises Library Services Desk area operations and student assistant activities during the evening department hours. Monitors for service quality and consistency and oversees closing procedures and processes. 
• Resolves problem situations occurring in the evening hours and communicates with the Library Services Desk Manager and the Head of Access Services about any issues or unusual situations that occur. Corresponds with students’ direct supervisors about student-related matters that occur during the evening hours. 
• Provides user and access services to library patrons. Services include circulation, patron accounts, payments, research assistance, troubleshooting technical issues, and other departmental tasks. Maintains knowledge of evening operations and Access Services policies and procedures. 
• Responds to patron inquiries and issues via email, phone, in-person. Monitors Circulation email inbox, resolves issues, and responds to questions within established timeframes. Interacts with UNT patrons, UNT Libraries staff, and personnel from other institutions in a professional, friendly, cooperative, and helpful manner. Enters transactions in Ref Analytics. 
• Assists the Library Services Desk Manager in hiring, training, and evaluating service desk student assistants, communicating updates, changes, and reminders, hosting student meetings, and other duties according to the department’s student management protocols. Assists with creating and conducting student training plans and provides input on student scheduling. Assists with service workflows, manuals, and instructions for student tasks. Trains service desk student assistants on relevant tasks and cross-trains other student assistants as needed. Provides guidance and answers student questions as needed. Monitors service desk student activities daily to ensure that tasks are prioritized and completed accurately and timely. 
• Assists with training new full-time staff on desk area duties, provides guidance and answers questions as needed. 
• Provides secondary support coverage for basic user accounts tasks such as facilitating courtesy cards and fines, fine dispute and claims returned forms. 
• Provides feedback on services, workflows and procedures, policies, and staffing levels. Assists in creating, evaluating, adjusting workflows and keeping manuals up to date, especially for closing procedures, as needed and as appropriate.
• As a member of the User Services Unit, contributes to planning and implementation of unit projects. Works collaboratively with other User Services Unit employees on projects. Participates in discussions to assess and improve services and workflows and address perceived issues.

Work Schedule:

Sunday – Thursday, 1:00PM-10:00PM (This is not a remote position) Hours subject to change depending on the department hours of operation.

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Applicants must submit a resume, a cover letter and a list of three professional references with their online application.

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.