Title: Office Support Assistant

Employee Classification: Office Support Assistant

Campus: University of North Texas

Division: UNT-VP Finance & Admin

SubDivision-Department: UNT-Parking & Transportation

Department: UNT-Parking Services-152510

Job Location: Denton

Salary: 30,160.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Department Summary

The Transportation Services Department supports the UNT community by providing transportation and parking options each day. We assist students, faculty, staff, and visitors in providing information that helps each customer meet their parking needs. We strive to support the UNT community by improving reliability and access to transportation and parking solutions.

Position Overview

The purpose of this position is to assist customers at the front counter with question regarding parking on campus and purchasing permits.

Minimum Qualifications

High school diploma.

Knowledge, Skills and Abilities

Strong customer service skill required and knowledge of Microsoft Office. The following items are required for this position:
- Ability to work under pressure
- Ability to adjust to constant changes
- Ability to handle multitask and coordinate the work of others
- Ability to keep records, to assemble and organize data, and to prepare and submit reports in acceptable formats.
- Ability to conceptualize, plan and organize assignments and tasks.
- Ability to work on confidential tasks utilizing judgment, tact, and resourcefulness.
- Possess skills in developing and maintaining good working relationships.
- Knowledge of policies, practices, procedures and terminology of assigned function.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications:
- Excellent customer service skills through both written and verbal communications.
- Experience with preparing departmental documentation.
- Self-motivated and willing to go above and beyond what is expected to ensure customer satisfaction.

Required License/Registration/Certifications

Job Duties:

• Demonstrates honesty, fairness, ethical conduct, and responsibility for actions 
• Data is entered in a meticulous yet efficient fashion. 
• Demonstrates a courteous, friendly, and helpful attitude when dealing with students, the public, departments, and other UNT employees. 
• Takes direction from supervisor, accepts constructive criticism, and demonstrates a willingness to address performance issues. 
• Informs supervisor of issues, problems, and concerns in a timely fashion and appropriate manner. 
• Exercises appropriate discretion in resolving problems, complaints, and performance issues. 
• Has an understanding of peak work periods and demonstrates responsibility by regular attendance. 
• Has a good working knowledge of UNT, its parking rules regulations, and its parking lots and street locations to allow for accurate dissemination of information. 

Work Schedule:

Hours and days may vary, Monday thru Friday 8:00 AM - 5:00 PM

Driving University Vehicle:

Yes

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.