Title: Patient Access Representative

Employee Classification: Patient Access Representative

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-HSC Health Pediatrics-346600

Job Location: Fort Worth

Salary: Commensurate With Experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Department Summary

Fast paced Pediatric clinic that provides care from birth to 18 years old and gives support to families

Position Overview

The Patient Access Representative will perform clerical duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

Minimum Qualifications

• High school diploma or GED and one year of customer service experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Ability to multitask in a busy environment while maintaining professional composure.
• Skilled in consistently completing assignments on time, accurately and with attention to detail.
• Excellent customer service and strong communication skills.
• Demonstrates basic skills and knowledge of the position.

Preferred Qualifications

• Bilingual

Required License/Registration/Certifications

• Current BLS
• MA Certified

Job Duties:

• Operate office equipment, such as voice mail messaging systems, spreadsheet, or other software applications to prepare reports, financial statements, letters, case histories, or medical records 
• Answer telephones and direct calls to appropriate staff. Schedule and confirm patient appointments, surgeries, or medical consultations 
• Maintain medical records, technical library, or correspondence files 
• Greet visitors, ascertain the purpose of visit and direct them to appropriate staff. Complete patient appointment check in and check out 
• Compile and scan medical charts, reports, or correspondence, using a computer 
• Receive and route messages or documents, such as laboratory results, to appropriate staff 
• Transmit correspondence or medical records by mail, email, or fax 
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies 
• Interview patients to complete documents, case histories, or registration. Gather patient insurance information and check eligibility
• Maintain patient schedule prep and ensure it is completed within the directed timeframe 
• Performs other duties as assigned to meet ongoing needs of the department

Work Schedule:

Monday - Friday 8 AM - 5 PM

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.