Title: Student Success Coach

Employee Classification: Sr Student Success Coordinator

Campus: University of North Texas - Dallas

Division: DAL-Academic Aff & Stdnt Success

SubDivision-Department: DAL-Office of the Provost

Department: DAL-Center Socioeconomic Mobility-500700

Job Location: Dallas

Salary: Competitive salary commensurate with experience. Midpoint of range is ~$65,000.

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview:

Department Summary

The University of North Texas at Dallas launched the Center for Socioeconomic Mobility through Education (CSME) in 2022. The CSME’s purpose is to accelerate socioeconomic mobility by advancing well-being, wisdom, and wealth through individual and collective learning in southern Dallas County. Housed within the Academic Affairs Division, the primary focus is on serving UNT Dallas students; the Center also collaborates with partners to improve outcomes in our region. 

Position Overview

The Student Success Coach plays a pivotal role in supporting undergraduate students by fostering academic achievement, personal development, and retention. Each Student Success Coach will focus on either first-time-in-college or transfer students. Using a holistic approach, the coach provides proactive, individualized support and serves as a connector between students and key campus resources. The goal is to empower students to navigate the university environment effectively, persist through challenges, and thrive both in and beyond the classroom. 

Minimum Qualifications

Bachelor's Degree in related field and three years of professional related experience; or any equivalent combination of education, training and experience. 

Knowledge, Skills and Abilities

• Relationship-Building: Able to establish trust, provide encouragement, and hold students accountable to their goals.
• Collaboration: Comfortable working in cross-functional teams and engaging with faculty and staff across campus.
• Adaptability: Able to respond to shifting student needs, institutional priorities, and coaching strategies.

Preferred Qualifications

• Master’s degree in Higher Education, Counseling, or related discipline.
• Experience using student success platforms (e.g., Navigate).
• Familiarity with challenges faced by first-generation and transfer students.
• Bilingual (English/Spanish) preferred.

Required License/Registration/Certifications

Job Duties:

• Student Coaching and Advising · Provide proactive, one-on-one coaching to an assigned caseload of students with regular check-ins and goal tracking. · Guide students in setting academic, personal, and professional goals and developing action plans to achieve them. · Offer support in time management, study skills, power skills, life skills, course planning, and academic recovery strategies. · Help students interpret institutional policies and navigate key processes (e.g., registration, academic probation, financial aid questions).
• Outreach & Retention · Utilize early alert and CRM systems (e.g., EAB Navigate) to monitor student progress and follow up on flags or risk indicators. · Collaborate with faculty, advisors, and campus partners to coordinate wraparound support for at-risk students.
• Campus Resource Navigation · Serve as a knowledgeable resource to help students connect with academic support, mental health counseling, career services, and engagement opportunities.
• Data & Continuous Improvement · Contribute to assessment efforts by tracking progress, reporting trends, and analyzing coaching effectiveness.
• Pre-College Programming & Pre-Enrollment Activities · Support summer camp pre-college programming and pre-enrollment activities. 

Physical Requirements:

Communicating with others to exchange information.

Environmental Hazards:

No adverse environmental conditions expected.

Work Schedule:

On Campus, Monday - Friday, occasional evening and weekend hours required for events or outreach

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.