Title: Utility Billing Specialist

Employee Classification: Work Control Specialist

Campus: University of North Texas

Division: UNT-VP Finance & Admin

SubDivision-Department: UNT-Facilities

Department: UNT-Facilities-Gen-152000

Job Location: Denton

Salary: $47,232

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview:

Department Summary

"Support and Services—growing minds, finding solutions, shaping a bright future"

Support and Services is part of a dynamic team within Facilities that plays a vital role in supporting the university’s operations and overall student success. We are responsible for the accurate and timely billing of campus utilities, including water, electricity, gas, and other essential services. In addition to Utilities Billing, our team includes Purchasing and Work Control. These interconnected areas collaborate to streamline internal processes, coordinate service requests, manage procurement, provide responsive support to our campus partners, and ensure smooth day-to-day operations.

We work closely with departments across campus to promote billing transparency, cost efficiency, and reliable service delivery. Our department is committed to excellence and outstanding customer service. At the heart of our mission is a dedication to contributing to the academic and personal success of our students by ensuring that the university's infrastructure operates smoothly and effectively.

Position Overview

The Facilities Department at the University of North Texas is seeking to hire a Utility Billing Specialist to join our Facilities Support and Services team.

Responsibilities of the position include but are not limited to:
• Process all incoming bills monthly from purchased utility providers, logging into Energy Cap, scanning, and filing etc.
• Provide energy billing reports to customers as requested for all utility commodities, ensuring timeliness, accuracy, and thoroughness.
• Managing the billing process within Energy Cap, process billing files through the Facilities Budget office, ensuring timely processing and accuracy.
• Provide thorough, timely, and positive customer service daily, acting as the main Facilities contact for Utilities billing,
• Explaining policies, researching inquiries, gathering data, and any miscellaneous requests that come in including solid waste receptacle coordination with utility provider, meter reading, troubleshooting billing software issues working with provider to address and resolve issues.
• Resolution of utility account issues with utility companies.
• Other additional responsibilities include but are not limited to assisting Work Control by answering the phone, receiving and processing incoming service requests, creating and closing work orders.

Minimum Qualifications

High school diploma/GED equivalent and four years of experience in related maintenance/repair field.

Knowledge, Skills and Abilities

• Prior experience with specific systems, equipment, and software may be specified as needed by the department.
• Reasoning and mathematical skills.
• Attention to detail and problem-solving skills.
• Excellent written and oral communication skills, including explaining data in understandable ways to customers.
• Knowledge of safety and security precautions appropriate to work performed.

Preferred Qualifications

• The ideal candidate possesses the ability to quickly learn new systems and processes, be a self-starter, detail-oriented, accountable, analytical, efficient, accurate, and multi-task.
• Prior experience with Utilities billing software (Energy Cap) and PeopleSoft.
• Ability to work independently with limited supervision, strong customer service, with the ability to interface with all levels within the organization.
• Must be a reliable team player able to form and maintain effective relationships with coworkers and customers.
• Problem-solving skills and ability to identify a pattern in a problem, conduct research, coordinate with the appropriate back-end teams to solve operational problems, and deliver solutions to customer inquiries.
• Understand new tools and data.
• Proficiency in relevant software tools, including Microsoft Office products, with a strong focus on Excel.
• Time management and organizational skills; complete tasks on time and meet deadlines.

Required License/Registration/Certifications

Possession of a valid Texas driver's license or ability to obtain within 30 days of employment; ability to drive a vehicle and maintain coverage under university liability insurance policy, if required to drive University vehicles.

Job Duties:

• Demonstrates punctuality and follows policies and procedures for absences, time and attendance 
• Committed to maintaining a safe and secure work environment. 
• Promotes Facilities core values of Service, Integrity, and Excellence by conducting oneself in a manner that is respectful, honest, ethical, and customer focused. 
• Consistently completes expected duties in a timely manner without constant supervision. Accepts responsibility for own work and follows through on commitments. 
• Provides customer service, answering misc. inquiries as needed and directing to the appropriate area in facilities and/or on campus. 
• Exhibits thorough knowledge of departmental policies and procedures and answers routine questions by office staff or clients. 
• Collects labor charges and billing receipts upon completion of projects, closes completed work orders. 
• Responds to calls for emergency services; dispatches appropriate craft by radio or contacts correct agency for response. 
• Maintains CMMS, receives and processes service requests with detail; assigns work center and issues account number, routes work orders. 

Work Schedule:

Monday - Friday 8:00 AM - 5:00 PM

Driving University Vehicle:

Yes

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.