Title: Advising Assistant I

Employee Classification: Non-Student Help - Hourly

Campus: University of North Texas - Dallas

Division: DAL-Academic Aff & Stdnt Success

SubDivision-Department: DAL-Office of the Provost

Department: DAL-Academic Advising-513250

Job Location: Dallas

Salary: $26,500

FTE: 1.00

Retirement Eligibility:

About Us - Values Overview:

Department Summary

UNT Dallas helps students become more effective and efficient learners by developing the skills, behaviors, and attitudes that allow them to achieve academic success.

Academic Advising is an educational process that facilitates students’ understanding of the meaning and purpose of higher education and fosters their intellectual and personal development toward academic success and life-long learning. Advisors evaluate students’ transcripts, help students transfer credits for prior coursework, set class schedules, prepare degree plans, and track progress toward degree completion.

Academic Support Services helps students become more effective and efficient learners by developing their skills, behaviors, and attitudes that allow them to achieve academic success. Academic Support Services Include: Testing and Placement, and academic coaching. Developing their skills, behaviors, and attitudes that allow them to achieve academic success. Academic Support Services Include: Testing and Placement, and academic coaching.

Position Overview

The Advising Assistant will serve as support for overseeing the front desk of the academic advising suite to assist peer advisors with emails, answering phone calls, and answering any advising related questions. They will assist students with scheduling advising appointments and rescheduling appointments due to cancellations. The Advisor Assistant will assist students with any questions related but not limited to searching for courses discussed with advisor, assist students understand holds and prerequisites and understanding various forms related to academics.

Minimum Qualifications

High school education or equivalent is required

Knowledge, Skills and Abilities

• Intermediate Microsoft Office knowledge
• Knowledge of department/division policies, procedures, and programs, as well as policies and procedures of outside agencies with whom the department/division interacts and procedures of outside agencies with whom the department/division interacts
• Knowledge of department/division systems (i.e., PeopleAdmin, EAB NAVIGATE)
• Knowledge of department/division specific equipment and supplies
• Good organizational skills
• Excellent proofreading skills
• Creativity and flexibility
• Excellent interpersonal relationship skills
• Collaboration skills
• Customer Service skills
• Problem-solving skills
• Conflict management skills
• Ability to multi-task
• Ability to be self-motivated and meet deadlines
• Ability to maintain department information accurately
• Ability to pay close attention to detail
• Ability to maintain confidentiality

Preferred Qualifications

The preferred candidate will possess the following additional qualifications: Associate degree in a relevant field and one year of experience working in an administrative or other similar environment.

Required License/Registration/Certifications

Job Duties:

• Perform clerical duties, which may include word processing and data entry using Office 365 apps ( MS Word, Excel and other designated systems/software).
• Answer phone calls while facilitating the front desk of the Academic Advising Office. Direct calls to appropriate departments and/or answer inquiries students may have regarding advising. Greet campus visitors, students, faculty, staff, and general public in a friendly and professional manner. Evaluate situations and when necessary, direct person to appropriate staff member and follow up to ensure the problem is resolved.
• Serve as liaison between students, associate faculty, and staff.
• Answer multi-line telephones, directing callers to the appropriate personnel, answering inquiries. Provide back-up support to staff.
• Maintain confidentiality of all records and contacts.
• Initiate and or collect appropriate paperwork from or on behalf of students, faculty, staff, and community and handle appropriately and in a timely matter.
• Contribute to the development of various materials for the department. Use equipment such as copier, fax as requested by staff, and ensure faxes are received. Contact vendor assistance when needed.

Work Schedule:

The position will be a part-time position, consisting of 19 hours a week working during office hours from 8am-5pm office hours.

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Please include updated resume and cover letter to the application.

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.