Clinical Scheduling Coordinator

Title: Clinical Scheduling Coordinator

Employee Classification: Clinical Scheduling Coord

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-UNT Health Family Med-Gen-345400

Job Location: Fort Worth

Salary: Commensurate with Experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

UNT Health, Clinical Practice Group is the academic clinical practice for the Health Science Center. Focused on improving health outcomes to build a healthier community. The UNT Health primary and multispecialty care clinics are located on the HSC campus in Fort Worth. Our care teams extend to local hospitals, surgery centers, long-term and continuing care centers, and mobile and in-home care. The Clinical Practice Group’s interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, and nurses work together while intentionally integrating health care students, residents, and fellows to deliver care to our community.

Position Overview

UNT Health is seeking a detail-oriented Referral Coordinator to join our team. In this role, you will serve as the primary bridge between our patients, primary care teams, and specialists. You will provide critical administrative support to manage outgoing referrals and referral authorizations.

Minimum Qualifications

Bachelor's degree and three years related experience; or equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Knowledge of safety rules, regulations and university policies, including those related to clinical services and HIPAA requirements.
• Knowledge of various health insurance plans (PPO, HMO, Medicare, Medicaid), pre-authorization/referral requirements, and medical medical billing terminology.
• Ability to navigate insurance roadblocks, delayed authorizations, or scheduling conflicts independently to minimize gaps in patient care.
• Ability to efficiently manage a high volume of referral requests, balance administrative tasks, and meet strict clinical deadlines.
• Strong communication skills across various media and at all levels of medical organizations, with the ability to coordinate with teams and external providers effectively.
• Proficiency in tracking and trending clinical services, coordinating the transmission of medical reports, and maintaining a provider network.
• Ability to ensure accurate scheduling, tracking of clinical services and compliance with organizational policies and regulations.

Preferred Qualifications

Bilingual and experience with referral processing and authorizations preferred.

Job Duties

• Completing outgoing referrals for the clinic.
• Receive, review, and schedule patients per referrals.
• Coordinating care for patients between primary care and specialist office.

Physical Requirements

• Sedentary work that primarily involves sitting/standing.
• Communicating with others to exchange information.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Mon - Fri 8a-5p

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.