Title: IT Support Specialist I

Employee Classification: IT Support Specialist I

Campus: University of North Texas - System Administration

Division: SYS-Information Technology

SubDivision-Department: SYS-Information Technology

Department: SYS-Information Technology-925000

Job Location: Denton

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview:

Department Summary

UNT System Information Technology is a component of The University of North Texas System. The mission of UNT System Information Technology is simple: to be the best at delivering customer-aligned IT solutions and services. Our services are provided to all member institutions using an IT shared services governance model.

UNT System Information Technology provides the primary technology used by all campuses to support their operations. These include: shared resources of data centers, computing hardware, software applications, network and voice communications, collaboration and productivity capabilities, central web services, risk management, and security and compliance services. As a department, we strive to provide the most professional personnel possible to serve our campus constituents.

The University of North Texas is a state employer offering great benefits, including medical, dental, life, retirement, ample paid time off, and great work/life balance.

Position Overview

This position will be responsible for providing 1st tier application and system support for in person, online, and phone support. Support duties include but are not limited to: Microsoft Office/365 Suite of applications (both online and client installed), user account authentication, application installation and troubleshooting, workstation support, telephone and Teams communications support. This position will fulfill Tier 1 Service Request including, AD group administration, new workstation deployments, and software deployments and updates.

Minimum Qualifications

Associate's degree in related field and one year of related computing work experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

* Provides IT helpdesk day to day operations.
* Provides high quality customer service when working with customers.
* Tracks all helpdesk activities through work tracking system, assesses helpdesk effectiveness and identifies and implements improvements.
* Maintains needed supplies at appropriate levels.
* Manages video conference room coordination.
* Assesses user software training needs through various measures.
* Provides accessible, basic training on fundamental application software multiple times a year.
* Provides accessible, advanced training on select IT equipment.
* Maintains up to date knowledge of appropriate user services trends.

Preferred Qualifications

* Help Desk experience.
* Microsoft Windows experience.
* Microsoft Office experience.

Required License/Registration/Certifications

Job Duties:

• 50% - * 1st Tier customer support (phone, email, online). - (Essential)
• 25% - * Workstation setup and configurations (laptops, desktops). - (Essential)
• 25% - * Knowledge base article review and creation. - (Essential)

Physical Requirements:

Communicating with others to exchange information.

Environmental Hazards:

No adverse environmental conditions expected.

Work Schedule:

Generally M-F, 8am-5pm

Driving University Vehicle:

Yes

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.