Title: Registrar Coordinator

Employee Classification: Registrar Coordinator

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Registrar

Department: UNT-Registrar-165001

Job Location: Denton

Salary: $39,600

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Department Summary

The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting. We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve.

The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.

UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

Position Overview

This role blends student-facing customer service with behind-the-scenes process management. Supports student success through managing residency reclassification for continuing students, including maintaining training and web content for the reclassification process. Responsible for enrollment verification and academic certification in PeopleSoft and through National Student Clearinghouse. Supports Certification Area customer service through managing student staff, front counter & phone presence, and general certification processes.

Minimum Qualifications

Associate's degree and two years of office administration experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Proficiency in MS Office and other related technologies or ability to quickly assimilate. Skill in telephone etiquette and courteous communication with public, verbally and in writing, evaluating facts to trouble shoot issues. Strong customer service skills. Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math. Knowledge of standard office policies and procedures ability to quickly assimilate.

Preferred Qualifications

Previous experience working in a higher education setting. Familiarity with FERPA laws governing the privacy of student records Customer service background. Ability to quickly grasp detailed rules and regulations and apply them accurately to students situations.

Required License/Registration/Certifications

Job Duties:

• Guide continuing students through Texas residency rules and application processes. Collect and review residency justifications; present cases to the review committee. 
• Ensure consistency of citizenship/visa/residency data across university systems and offices. 
• Manage enrollment verification through EIS and the National Student Clearinghouse (NSC). 
• Provide exceptional customer service to students, faculty, and staff for the Certification Area, through supervising student staff and managing phone/email/in-person inquiries.
• With all Certification Area staff, supports conferral of degrees at Commencement ceremonies. 
• Serve as a backup for NSC reporting and athletic certification processes. 
• Collaborate with Athletic Advising on schedule changes. 
• Complete special projects and assignments as needed and stay current with required training and institutional policies. 

Physical Requirements:

Environmental Hazards:

Work Schedule:

Mon-Fri 8a-5p with some overtime

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.