Music Access Services Manager

Title: Music Access Services Manager

Employee Classification: Library Services Manager

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-University Library

Department: UNT-University Library-Gen-141000

Job Location: Denton

Salary: Depending on qualifications with a minimum of $39,600.00.

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

One of the largest and most significant music collections in the US, the Music Library supports study, research, and scholarship of the UNT community and beyond. Outstanding collections of books about music, music journals, printed music, sound recordings, and music-related electronic databases provide students, researchers, and performers opportunities to expand their understanding and use of music. Our special and digitized collections include unique research and sound materials across genres, with special strengths in jazz, 17th—18th-century opera, radio, and historical sound recordings. Meanwhile, The Soundbox, our music maker space, offers a creative environment to explore and engage with the technology of music, from electronic instruments to digital audio production. Music access services are integrated within the overall operations of the Music Library and are vital to the daily operations of the Music Library in providing crucial public services and access to music materials.

Position Overview

The Music Access Services Manager oversees daily public service operations in the Music Library while fostering a supportive, high-performing team environment through effective supervision and mentorship of student assistants. Operations under this role’s purview include: circulation, reserves, shelving and stacks management, resolving patron borrowing and fines disputes, and first-line reference assistance. Duties also include staffing the Music Services Desk as needed and assisting with in-person and virtual outreach activities.

This role applies creative problem-solving to streamline workflows, minimize service disruptions, and enhance user access to collections and spaces. The Manager provides responsive, user-centered service by addressing complex or ambiguous inquiries, de-escalating challenging interactions, and ensuring a consistently positive patron experience. Working both independently and collaboratively, the position contributes to a collegial team culture in the Music Library and completes detail-oriented tasks with a high degree of accuracy.

The role participates in the development, assessment, and implementation of public services policies, using data, user feedback, and operational insights to inform decisions. While the schedule primarily aligns with the business week, occasional night and weekend coverage is necessary.

Minimum Qualifications

Bachelor's degree and three years of progressively responsible full-time library experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

• Expert knowledge of library principles and policies, and extensive knowledge of specialized area functions and workflows.
• Strong supervisory and leadership skills.
• Evidence in working effectively with students, faculty, staff, and the community.
• Verified ability to utilize multiple computer applications toward increased productivity in a rapidly changing environment.
• Excellent written and oral communication skills.
• Ability to establish and maintain effective working relationships.
• Demonstrated critical thinking and independent decision-making skills.

Preferred Qualifications

• Bachelor’s Degree or higher in Music, or substantial formal music education
• Proven capacity to cultivate the potential in others
• Ability to apply creative problem-solving strategies.
• History of contributing positively to a collaborative team environment.
• Demonstrated ability to resolve complex or unclear customer-service requests.
• Experience using music reference sources to support access and basic user inquiries.

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleague develop these preferred skills.

Required License/Registration/Certifications

Job Duties

• Supervise Music Services Desk student assistants, including: hiring and training; preparing schedules; ensuring that shifts are covered; managing time reporting; and conducting reviews and progress reports for student assistants. 
• Manage and oversee activities conducted at the Music Services Desk, including creating and maintaining training materials, overseeing and documenting workflows, maintaining accurate signage for the Music Service Desk and stacks, and maintaining up-to-date information about services on the library’s web site. 
• Participate in access services activities, including handling all circulation issues with Music Reference Librarian; creating and keeping up-to-date stacks maintenance procedures; answering reference and directional questions; representing the department in Circulation workgroup; and identifying and resolving complex problems relating to access services. 
• Oversee tangible and digital reserves for various library materials, including contributing to Music reserves policy; coordinating digitization, scanning, editing, and accessibility measures for reserves; and making items available in a timely fashion. 
• Assist in Music Library outreach efforts, including participating in the Music Library’s social media efforts, orientation activities, and various presentations and programs held by the Music Library. 
• Maintain coworker effectiveness and good attendance by fostering good relationships with coworkers, collaborating with other library departments, participating in Music Library and library-wide activities, participating in staffing various service points in the Music library, and working regularly scheduled hours. 

Physical Requirements

Communicating with others to exchange information.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8:00am-5:00pm

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Applicants must submit a resume, a cover letter and a list of three professional references with their online application.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.