Patient Access Lead

Title: Patient Access Lead

Employee Classification: Patient Access Lead

Campus: University of North Texas Health at Fort Worth

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-UNT Health Geriatrics-345500

Job Location: Fort Worth

Salary: Commensurate with Experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

UNT Health is the academic clinical practice of the Health Science Center, where quality care meets quality education.
UNT Health primary and multispecialty care offices are located on the UNT Health Fort Worth campus, Denton and Dallas UNT System campuses, focusing on improving health outcomes to build healthier communities.
Care includes mobile health initiatives and extends to hospitals, surgery centers, long-term/continuing care centers, and in-home care. UNT Health’s interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, nurses and more work together while intentionally integrating healthcare students, residents, and fellows to deliver care to our community.

Position Overview

The Patient Access Lead supports the Clinical Operations Manager in ensuring efficient and consistent daily clinic operations. Responsibilities include supporting GUIDE program operations by coordinating required patient and caregiver appointments, assisting with program-related inquiries, and helping ensure timely completion of program requirements. The Patient Access Lead also supports staff training and development and serves as a point of contact for patients, caregivers, staff, and leadership, providing guidance, resolving issues, and facilitating effective communication to support a positive patient experience and efficient clinic operations.

Minimum Qualifications

High school diploma or GED and five (5) year of related experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Knowledge of medical office operations, patient registration, scheduling, billing, and customer service practices.
• Ability to train and support new and existing front desk staff.
• Skill in addressing patient concerns regarding billing accuracy and customer service issues while maintaining professionalism and confidentiality.
• Ability to evaluate documentation and actions taken to ensure accuracy, appropriateness, and effectiveness.
• Ability to provide coaching, feedback, and training to Patient Access Representatives to promote staff development and performance improvement.
• Knowledge of cash handling and reconciliation procedures, including reviewing and validating end-of-day batches for accuracy.
• Strong organizational, problem-solving, and time-management skills with the ability to prioritize multiple responsibilities.
• Ability to assist with staffing coordination and schedule management to ensure adequate clinic coverage.
• Effective verbal and written communication skills with the ability to interact professionally with patients, staff, providers, and leadership.
• Proficiency in electronic medical record (EMR) systems, practice management software, and Microsoft Office applications.

Job Duties

• Leads all scheduling functions for GUIDE patients and caregivers, including required CMS encounters, respite care appointments, caregiver assessments, and multidisciplinary visits to ensure timely completion of program requirements.
• Assists patients and caregivers with scheduling inquiries, service navigation, and program requirements, ensuring a high-quality and supportive experience.
• Oversees respite referrals and invoicing approval processes. 
• Assists the Manager with staffing schedules, workflow coordination, and communication between clinical teams, care coordinators, and administrative staff to maintain consistent clinic operations. 
• Prepares and reconciles end-of-day clinic batches to ensure accuracy and compliance with established procedures.
• Supports the onboarding, training, and development of new and current front desk employees. 

Physical Requirements

• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.
• Lifting and Moving objects up to 20 pounds.
• Communicating with others to exchange information.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday - Friday 8:00-5:00PM

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.