Title: Patient Access Specialist

Employee Classification: Patient Access Specialist

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-UNTC Health Cardiology-345700

Job Location: Fort Worth

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

UNT Health is the academic clinical practice for the Health Science Center. Focused on improving health outcomes to build a healthier community. HSC Health primary and multispecialty care clinics are located on the HSC campus in Fort Worth. Our care teams extend to local hospitals, surgery centers, long-term and continuing care centers, and mobile and in-home care. HSC Health’s interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, and nurses work together while intentionally integrating health care students, residents, and fellows to deliver care to our community.

Position Overview

UNT Health is seeking to hire a Patient Access Specialist to join our Multi-Specialty team. Responsibilities of the position include but are not limited to: Responsible for all clerical activities in a medical office using specific knowledge of medical terminology, Patient scheduling, billing, compiling and recording medical charts, and patient inquiries. Acts as a customer service representative offering assistance to patients. Daily reconciliation of batches, Ensure all clinic front desk processes are being completed.

Minimum Qualifications

High school diploma or GED and three (3) years of related experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

Demonstrates expert skills and knowledge of the job;

• Ability to multitask in a busy environment while maintaining professional composure.
• Skilled in consistently completing assignments on time, accurately and with attention to detail.
• Excellent customer service and strong communication skills.
• Ensures smooth transition of important information from one person or department to another.
• Participates actively and positively as part of a team to ensure the best outcome for the customer, team, and department, is self-motivated and takes ownership on projects. 
• Ability to work in high stress environment.

Preferred Qualifications

• Bilingual

Job Duties

• Operate office equipment, such as voice mail messaging systems, spreadsheet, or other software applications to prepare reports, financial statements, letters, case histories, or medical records.
• Answer telephones and direct calls to appropriate staff. Schedule and confirm patient appointments, surgeries, or medical consultations.
• Maintain medical records, technical library, or correspondence files.
• Greet visitors, ascertain the purpose of visit and direct them to appropriate staff. Complete patient appointment checks in and check out.
• Compile and scan medical charts, reports, or correspondence, using a computer.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Interview patients to complete documents, case histories, or registration. Gather patient insurance information and check eligibility.
• Maintain patient schedule prep and ensure it is completed within the directed timeframe.
• Performs other duties as assigned to meet ongoing needs of the department.
• Obtain and schedule specialty referrals.
• Verify Insurance and collect patient co-pays and balances.
• Daily reconciliation of monies collected.

Physical Requirements

• Communicating with others to exchange information

Environmental Hazards

• No adverse environmental conditions expected

Work Schedule

Monday- Friday 8:00am-5:00pm

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.