Title: Retail Senior Food Service Manager - Food Court

Employee Classification: Senior Food Service Manager

Campus: University of North Texas

Division: UNT-Student Affairs

SubDivision-Department: UNT-Dining Service

Department: UNT-Dining-Retail-163710

Job Location: Denton

Salary: salary commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

It’s About the Food!
Why work for UNT Dining? Our employees explain. – YouTube

As the largest self-supported food service department in North Texas, UNT Dining Services is setting the standard for campus dining. With five Dining Halls, more than 20 retail locations, an upscale restaurant, a hydroponic garden, a central scratch bakery, and full-service catering, the department is led by a team of professionally trained chefs and hospitality experts. UNT is recognized as a national leader in university dining, known for its innovative, trendsetting approach and award-winning culinary talent.

UNT Dining Services is home to Mean Greens Café, the nation’s first 100% vegan collegiate dining hall, and Kitchen West, Texas’ first and only university dining hall certified Free From™ the Big 8 food allergens and gluten. In 2021, UNT introduced Eagle Landing, the university’s first standalone dining hall, inspired by urban food halls and featuring seven distinct restaurant concepts—all available for a single Meal Plan swipe.

Recognized for excellence, UNT was ranked No. 2 nationwide for best college food by Delish.com. The department is also the proud recipient of the prestigious Loyal E. Horton Award and the Vegan Recipe Award from the National Association of College and University Food Services. As a founding member of the Menus of Change University Research Collaborative, UNT plays an active role in pioneering research on plant-forward diets, food waste reduction, and consumer food choices, all while advancing the principles of healthy, sustainable menus.

Position Overview

The Retail Dining Food Court Manager is responsible for ensuring exceptional food quality, outstanding customer service, and efficient management of assigned operations within Retail Dining. The UNT Retail Dining Food Court features five or more distinct brand food concepts, including a mix of national brands, in-house formats, and signature dining experiences designed to serve a diverse campus community.

This position plays a key role in maintaining customer satisfaction and loyalty by upholding the mission and values of UNT Dining Services and our national brand partners. The manager drives operational excellence, consistency, and compliance across multiple branded concepts while supporting revenue growth and profitability through effective business practices and service innovation.

Key responsibilities include managing multi-brand daily operations, maintaining brand and safety standards, ensuring accurate reporting and inventory control, properly closing all retail operations, and securing products, equipment, and assets within Retail Dining Services areas.

Minimum Qualifications

Bachelor's degree in related field and three years of experience in food service management; or any equivalent combination of education, training, or experience.

Knowledge, Skills and Abilities

Extensive knowledge of dining, retail, and/or catering service operations. Thorough knowledge of the principles and practices of dietetics management knowledge and leadership skills related to business operations including planning, budgeting, organizing, controlling, and evaluating. Ability to analyze and solve problems, and make the necessary decisions on personnel, food preparation or food handling problems that may develop. Knowledge of cost and quality control techniques. Demonstrates good leadership skills and judgment. Skill in training, supervising, and evaluating the work of subordinates. Ability to develop and present formal and informal training and development programs. Knowledge of safety and security precautions appropriate to work performed. Superior attention to detail to ensure that high profile catering events or special events are executed to meet the departments high quality standards.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications:
Experience in Retail food service operations & managing production.
Familiarity with managing branded and in-house concept.
Two years of management experience.
Great work ethic.
Eager to excel and grow with our exciting UNT Retail Dining Team

Required License/Registration/Certifications

Job Duties

• Oversees food preparation, quality, and presentation across multiple branded and in-house dining concepts to ensure alignment with established standards, brand requirements, and the expectations of the campus community. Develops and implements strategies to enhance service quality, refine menu offerings, and improve overall guest satisfaction based on feedback and operational insights. 
• Exhibits strong leadership abilities and sound judgment. Proficient in training, supervising, and assessing the performance of team members. Capable of creating and delivering both formal and informal training and development programs. Knowledgeable in food safety practices related to the tasks at hand. 
• Monitors product inventory and coordinates with vendors to ensure timely ordering and delivery; manages portioning, waste control, and food cost tracking to support financial goals; and oversees daily sales reporting, product usage documentation, and end-of-day operational procedures. 
• Adheres to all University policies, health codes, and safety standards, regularly reviewing practices to ensure adherence. 

Physical Requirements

Communicating with others to exchange information.
Lifting and Moving objects up to 50 pounds.
Moving about to accomplish tasks or moving from one worksite to another.
Sedentary work that primarily involves sitting/standing.
Repeating motions that may include the wrists, hands and/or fingers.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Hours Vary

Driving University Vehicle

Yes

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.