Title: Supervisor, Clinic Operations - Center for Older Adults

Employee Classification: Supervisor, Clinic Operations

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-HSC Health Student Health-345820

Job Location: Fort Worth

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Department Summary

HSC Health is the academic clinical practice of the Health Science Center, where quality care meets quality education.

HSC Health primary and multispecialty care offices are located on the HSC, Denton and Dallas UNT System campuses, focusing on improving health outcomes to build healthier communities. Care includes mobile health initiatives and extends to hospitals, surgery centers, long-term/continuing care centers, and in-home care.

HSC Health’s interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, nurses, and more work together while intentionally integrating healthcare students, residents, and fellows to deliver care to our community.

Position Overview

The Supervisor of Clinical Operations is responsible for the day-to-day supervision of the clinical operations within assigned clinics or areas of the Center for Older Adults. This includes staff supervision, development and implementation of policies and procedures, staff development and coordination with all relevant internal and external stakeholders. The Supervisor, Clinical Operations, collaborates with the Manager of Clinical Operations to ensure consistent communication with the Center for Older Adults and throughout HSC Health.

Minimum Qualifications

Bachelor's degree and three (3) years of related experience; or equivalent combination of education and experience.

Knowledge, Skills and Abilities

* Ability to provide team leadership to coordinate, oversee, and monitor clinical scheduling, clinical operations
* Must be computer literate and technologically competent to communicate in written and electronic media at all levels within a health care organization
* Knowledge and demonstrated capability of using clinical scheduling software, electronic medical record systems, and Microsoft Office software applications
* Excellent written, verbal and interpersonal communication skills
* Ability to provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
* Ability to respond to Clinical Operations Team member questions, concerns, and oversee teamwork assignments for quality and policy compliance
* Ability to provide quality customer service, including interacting with clients, responding to inquiries, and effectively handling clinical operation issues and concerns
* Ability to prioritize and multi-task in an effective and efficient manner while meeting all required deadlines

Job Duties:

• Direct the day-to-day operations of the medical practice office. 
• Supervise the activities of the support staff, including front desk registration, medical assistants.
• Manage the clinical schedule of the clinicians within the practice management system, to support clinic objectives and scheduling targets.
• Assure that insurance, billing and collection activities are performed accurately and timely for the practice office. 
• Coordinate with other HSC offices/departments to meet practice goals and objectives. 

Physical Requirements:

• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pounds.
• Sedentary work that primarily involves sitting/standing.
• Moving about to accomplish tasks or moving from one worksite to another.
• Repeating motions that may include the wrists, hands and/or fingers.

Environmental Hazards:

• Exposure to fumes or airborne particles.

Work Schedule:

Monday - Friday 7AM - 5PM

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.