Title: Cross Functional IT Support Supervisor

Employee Classification: Cross Funct IT Supp Supervisor

Campus: University of North Texas

Division: UNT-Information Technology

SubDivision-Department: UNT-Enrollment Operations

Department: UNT-Administrative IT Services-150100

Job Location: Frisco

Salary: $67,700.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Department Summary

Administrative Information Support Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units. The Frisco IT team provides broad technology support for the College of Applied and Collaborative Studies (CACS) and UNT at Frisco campus-level units.

Position Overview

This position oversees support for Administration, Faculty, Staff, Students, and Guests of the UNT at Frisco campus and the College of Applied and Collaborative Studies. Responsibilities include technology support and lifecycle management for Campus and College units; prioritizing projects and resources to accomplish defined goals & objectives; leading other technical staff; assisting with planning & developing short- and long-term goals & strategies for technology systems and support to meet high-level College and Campus goals.

Minimum Qualifications

Bachelor's Degree in related field and four years' of related computing work experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

- Prior experience with specific systems, equipment, and software as needed by the department.
- Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments.
- Ability to supervise and train subordinates.
- Ability to operate and install computer and other electronic systems.
- Ability to assimilate, retain, and utilize technical & applications-oriented information.
- Previous experience supporting, troubleshooting, and installing digital signage and automated AV equipment.
- Previous experience providing technology support for live events, including setup & teardown, audio mixing, video recording.
- Knowledge and experience with application and package preparation and deployment using SCCM, JAMF, etc.
- Knowledge and experience creating and deploying Windows system images using SCCM.
- Practical experience with scripting and automation techniques on Windows, MacOS, and Linux (batch, Bash, PowerShell, etc.)
- Considerable experience developing both technical and end-user support documentation.

Preferred Qualifications

- Previous supervisory or team lead experience.
- IT and A/V industry or manufacturing certifications, such as ITIL, Microsoft, Avixa, Extron, etc.
- Previous experience managing hardware and software servers.
- Prior experience with remote monitoring, anti-virus, management, scripting, and deployment tools, such as Zabbix, Rapid7, ConnectWise, SCCM, Intune, CrowdStrike, PowerShell, Python, GlobalViewer Enterprise, Jenkins, Git, JAMF, etc.

Required License/Registration/Certifications

Job Duties:

• Provides operational and lifecycle support (including commissioning, deployment, training, patch-management, decommissioning, user support, etc.) for end-user workstations and technology including desktops, laptops, printers, docking stations, A/V devices, etc. 
• Ensures exceptional end-user experience through hands-on technical support & training, preventative maintenance, root-cause analysis, testing & documentation, technical staff development, etc. 
• Collaborates and coordinates with Administration, department stakeholders, UNT & UNT System distributed technology teams, end-users, project managers, third-party vendors, etc. as needed to plan and execute new deployments/installations, relocations, renovations, construction projects, etc. 
• Continually monitor cybersecurity footprint of installed applications, servers, and systems to proactively mitigate vulnerabilities, and respond to detected threats appropriately. 
• Analyzes new and existing systems, hardware, software, etc. assist with developing strategic plans as well as short- and long-term courses of action to meet the Campus and College unit goals and objectives. 

Work Schedule:

7:30-4:30 Monday through Friday, with occasional night/weekend/on-call

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.