Patient Access Specialist - Center for Older Adults

Title: Patient Access Specialist - Center for Older Adults

Employee Classification: Patient Access Specialist

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-UNT Health Geriatrics-345500

Job Location: Fort Worth

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

UNT Health is the academic clinical practice of the University of North Texas Fort Worth campus, where quality care meets quality education.
UNT Health primary and multispecialty care offices are located on the UNT Health Fort Worth, Denton and Dallas UNT System campuses, focusing on improving health outcomes to build healthier communities.
Care includes mobile health initiatives and extends to hospitals, surgery centers, long-term/continuing care centers, and in-home care.
UNT Health’s interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient.
Physicians, neurologists, nurse practitioners, pharmacists, social workers, psychologists, nurses and more work together while intentionally integrating healthcare students, residents, and fellows to deliver care to our community.

Position Overview

HSC Health is seeking to hire a Patient Access Specialist to join our team. Responsibilities of the position include but are not limited to: Responsible for all clerical activities in a medical office using specific knowledge of medical terminology, Patient scheduling, billing, compiling and recording medical charts, and patient inquiries. Acts as a customer service representative offering assistance to patients. Ensure all clinic front desk processes are being completed

Minimum Qualifications

High school diploma or GED and three (3) years of related experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Demonstrates expert skills and knowledge of the job; maintains and enhances clinical skills and knowledge on a regular basis; stays up to date with current developments and trends in areas of expertise.
• Seeks opportunities to accept ideas; Not afraid to ask for help from leadership, when needed, to accomplish work goals; Ensures smooth transition of important information from one person or department to another; Participates actively and positively as part of a team to ensure the best outcome for the team, department, Customer and/or organization.
• Self motivated and takes ownership on projects. Ability to work in high stress environment.
  
  

Preferred Qualifications

3 years Medical Office experience

Job Duties

• To be added by department.
• Patient Access Specialist is responsible for New Patient registration, scheduled incoming referrals, Complete clinic schedule prep and check patient insurance eligibility. Answer telephones and direct calls to appropriate staff. Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Schedule and confirm patient appointments, procedures, or medical consultations. Greet visitors, ascertain the purpose of visit and direct them to appropriate staff. Completing patient appointment check in and check out.
• Reviews clinic schedules for accuracy. Assists in training new front desk employees. Audit clinic prep in Phreesia and NextGen. Performs other duties as assigned to meet the ongoing needs of the department. financial statements, letters, case histories, or medical records. 

Physical Requirements

• Moving about to accomplish tasks or moving from one worksite to another.
• Communicating with others to exchange information.

Environmental Hazards

• Work with toxic or caustic chemicals.
• No adverse environmental conditions expected.

Work Schedule

Monday- Friday 7:30 - 4:30

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.