Title: Senior Education Tech Support

Employee Classification: Senior Education Tech Support

Campus: University of North Texas - Health Science Center

Division: HSC-Provost & Exec VP

SubDivision-Department: HSC-Texas Coll of Osteopathic Med

Department: HSC-Academic Affairs-TCOM-300630

Job Location: Fort Worth

Salary: Commensurate

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview:

Department Summary

The Office of Academic Affairs supports the academic mission of the Texas College of Osteopathic Medicine (TCOM). Our team is responsible for the development, implementation, and assessment of the Osteopathic medical degree program. We work closely with faculty, staff, and students to develop an ever-improving learning environment through faculty development, curricular innovation, and assessment.

Position Overview

This position supports TCOM educational programs and activities from a computer, technical, and audio/video perspective. This position focuses support for the first and second years of TCOM by preparing computers for use, recording class sessions, editing and uploading sessions to online learning platforms, and assisting faculty and staff with computer and technology related issues in large classroom, small group, and other course settings. Additionally, there should be collaboration with course directors, faculty, staff, and course coordinators in scheduling and implementing curricular events. Additionally, this position will assist with the tracking, distribution, and return of any technology products provided to students. Comfort and familiarity with A/V equipment, microphones, projectors, learning management platforms, and basic computer support are expected.

Minimum Qualifications

Bachelor's degree and one (1) year related experience; or equivalent combination of education and experience.

Knowledge, Skills and Abilities

- (S) Skill in managing one’s own time and the time of others.
- (S) Keeping up-to-date technically and applying new knowledge to your job.
- (A) Ability to work evenings, nights and weekends as necessary.
- (A) Ability to process and handle confidential information with discretion.
- (A) Ability to develop specific goals and plans to prioritize, organize, and accomplish work.
- (K) Knowledge of records administration and maintenance techniques and procedures
- (A) Ability to work collaboratively and building strategic relations with colleagues, coworkers, constituents and volunteers.
- (K) Knowledge of techniques used in the design of web applications.
- (K) Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
- (A) Ability to operate personal computer with a general understanding of application software, and an understanding of the Internet.

Preferred Qualifications

- None

Required License/Registration/Certifications

- None

Job Duties:

• Oversee the daily performance of computer systems. 
• Answer user inquiries regarding computer software or hardware operation to resolve problems. 
• Enter commands and observe the system functioning to verify correct operations and detect errors. 
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. 
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Participate in the capture of new knowledge and solutions. 
• Document and track each customer interaction from initial contact through closure. 
• Determine the best solution for each inquiry, issue or request by applying and / or adapting existing knowledge and best practices. 
• Utilize existing support tools, techniques and methodology. 

Work Schedule:

M-F 8-5pm Occasional weekend hours as needed

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

- None

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.