Part-Time Application Support Specialist
Part-Time Application Support Specialist
- 514465
- Denton, Texas, United States
- Hourly
Title: Part-Time Application Support Specialist
Employee Classification: Non-Pos Hourly Posting Code
Campus: University of North Texas
Division: UNT-Enrollment Management
SubDivision-Department: UNT-Enrollment Systems
Department: UNT-Enrollment Systems-165100
Job Location: Denton
Salary: $25.00 an hour
FTE: 0.48
Retirement Eligibility: Not Retirement Eligible
About Us - Values Overview
Department Summary
Enrollment Systems supports key areas in the Division of Enrollment by developing and managing CRM solutions, improving digital platforms, employing data analytics to guide decisions throughout the student lifecycle, and maintaining technologies that strengthen service delivery.
Position Overview
The Application Support Specialist performs analysis of data and business processes that support CRM/Salesforce operations and directives for the Division of Enrollment. Designs and develops system procedures for existing and proposed technology solutions.
Minimum Qualifications
Bachelor's Degree with coursework in computing or information systems and three years' of progressively responsible computer programming and analysis experience; or any equivalent combination of education, training and experience.
Knowledge, Skills and Abilities
Intermediate knowledge of the methods and equipment used in electronic data processing, including system analysis and design, and computer programming techniques.
Strong skill in writing programs for computer applications.
Strong skill in analyzing and solving complex data processing and computing problems.
Ability to coordinate a work team and train lower-level programmers and analysts for specific tasks or assignments.
Ability to communicate technical and other information to a variety of stakeholders.
Preferred Qualifications
Experience in Peoplesoft Campus Solutions and Salesforce preferred.
Required License/Registration/Certifications
Job Duties
Support operational initiatives related to the CRM platform by assisting with day-to-day system administration, user support, workflow configuration, and business process improvements.
Assist with system testing, data quality reviews, report development, documentation, and quality assurance activities to help maintain the accuracy, reliability, and effectiveness of CRM operations.
Support the maintenance and continuous improvement of existing CRM functionality by validating system updates, monitoring data integrity, troubleshooting issues, and helping ensure CRM processes support enrollment management, student services, and institutional objectives.
Provide CRM user support by assisting with routine questions, troubleshooting access or functionality issues, documenting user needs, escalating complex problems, and helping staff understand established CRM processes and workflows.
Physical Requirements
Sedentary work that primarily involves sitting or standing.
Environmental Hazards
No adverse environmental conditions expected.
Work Schedule
20 hours a week
Driving University Vehicle
No
Security Sensitive
This is a Security Sensitive Position.
Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits
For information regarding our Benefits, click here.
EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
