Title: Patient Access Representative

Employee Classification: Patient Access Representative

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-HSC Health Family Med-Gen-345400

Job Location: Fort Worth

Salary: Commensurate with Experience

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview:

Department Summary

HSC Health is the academic clinical practice for the Health Science Center. Focused on improving health outcomes to build a healthier community. HSC Health primary and multispecialty care clinics are located on the HSC campus in Fort Worth. Out care teams extend to local hospitals, surgery centers, and mobile and in-home care. HSC Health's interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, and nurses work together while intentionally integrating healthcare students, residents, and fellows to deliver care to our community.

Position Overview

HSC Health is seeking to hire a Patient Access Representative to join our team. The Patient Access Representative will perform clerical duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Responsibilities of the position include but are not limited to: Scheduling appointments Billing patients Compiling and recording medical charts, reports, and correspondence. Acts as a customer service representative offering assistance to patients.

Minimum Qualifications

High school diploma or GED and one (1) year of related experience; or equivalent combination of education and experience.

Knowledge, Skills and Abilities

Ability to multitask in a busy environment while maintaining professional composure. Skilled in consistently completing assignments on time, accurately and with attention to detail. Excellent customer service and strong communication skills. Seeks opportunities to accept ideas; Not afraid to ask for help from leadership, when needed, to accomplish work goals; Ensures smooth transition of important information from one person or department to another; Participates actively and positively as part of a team to ensure the best outcome for the team, department, Customer and/or organization. Self motivated and takes ownership on projects. Ability to work in high stress environment.

Preferred Qualifications

Bilingual

Required License/Registration/Certifications

- None

Job Duties:

• Operate office equipment, such as voice mail messaging systems, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Answer telephones and direct calls to appropriate staff. Greet visitors, ascertain the purpose of visit and direct them to appropriate staff. 
• Maintain medical records, technical library, or correspondence files. Transmit correspondence or medical records by mail, email, or fax. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. 
• Schedule and confirm patient appointments, surgeries, or medical consultations. Complete patient appointment check in and check out. 
• Compile and scan medical charts, reports, or correspondence, using a computer. Receive and route messages or documents, such as laboratory results, to appropriate staff. 
• Assist in training new front desk staff. Review clinic schedules for accuracy.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. 
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Gather patient insurance information and check eligibility. 
• Maintain patient schedule prep and ensure it is completed within the directed time frame.
• Performs other duties as assigned to meet the ongoing needs of the Department.

Work Schedule:

Mon - Fri 8a-5p

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

- None

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.